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John Thornton Buick GMC - Service Center
Carrollton, GA
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of John Thornton Buick GMC - Service Center
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November 18, 2020
Every time I come in for a service on my enclave I have a wonderful experience they are very friendly and fast it’s hard sometimes to get those to together. wonderful experience they are very friendly and fast it’s hard sometimes to get those to together. More
by debrabates70
Verified Customer
November 18, 2020
Tanya (service dept). Always goes above and beyond to assist us. She was able to get my car inspected and repair priced quickly. Unfortunately due to it not being under warranty and the pricing was a lit assist us. She was able to get my car inspected and repair priced quickly. Unfortunately due to it not being under warranty and the pricing was a little high we have to wait. More
by SHELLYP0615
Employees Worked With
November 17, 2020
Steven in service, was very professional and caring about the concern i had about my vehicle. Although, it started off shaky bc I had to bring my car right back after service but everything was resolved and the concern i had about my vehicle. Although, it started off shaky bc I had to bring my car right back after service but everything was resolved and I was very satisfied with this dealership. More
by TAJACKSON1979
Employees Worked With
Steven Packard
November 17, 2020
Fast, friendly service as usual. Steven is always for friendly and is ready for me when I arrive for my appointment. It’s nice to be treated as a family member. friendly and is ready for me when I arrive for my appointment. It’s nice to be treated as a family member. More
by rpreston61606
Employees Worked With
Steven Packard
November 17, 2020
First time at John Thornton. Only needed an oil change. I didn’t realize I needed an appointment, but they said it was no problem. Told me it would take about an hour and I think I was done in about 45 mi I didn’t realize I needed an appointment, but they said it was no problem. Told me it would take about an hour and I think I was done in about 45 minutes. Super nice and friendly. Will be back and recommend all my friends and family. More
by Ksprewell
November 15, 2020
Car is acting worse than when I took it in. They put 8 miles on my car. Thanks for changing the oil as requested though! miles on my car. Thanks for changing the oil as requested though! More
by onenation
November 14, 2020
Very friendly associates through out the dealership. Very helpful associates, with a good knowledge of service bringing performed on my truck. I will return for additional services helpful associates, with a good knowledge of service bringing performed on my truck. I will return for additional services More
by dwalls6518
November 13, 2020
I was in and out of there in no time. Prompt and reliable service as usual! I was explained to in full of everything that was checked. service as usual! I was explained to in full of everything that was checked. More
by dhcrowe69
November 12, 2020
Eric helped me the last couple of times I’ve been in. I find this dealership to be very nice and helpful. I would not hesitate to recommend these people. find this dealership to be very nice and helpful. I would not hesitate to recommend these people. More
by COOKRENA78
Employees Worked With
November 11, 2020
I am the daughter of an 85 year old customer. I brought her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in t her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in the lack of concern for customers during a pandemic. Sadly, I, my husband, and my sister were the only ones wearing a mask. Not a single employee or customer in the very small waiting room were wearing masks. No sign asking customers to wear a mask. I saw one sign saying the waiting room had been disinfected, but what good is that with employees and customers moving through the room eating and touching everything. Of course, prominently displayed was a disclaimer that the dealership could not be held liable if someone catches COVID. I am still shocked at the lack of concern for customers’ safety. More
by SJP725
Employees Worked With
