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John Thornton Buick GMC - Service Center

Carrollton, GA

4.8
237 Reviews

237 Reviews of John Thornton Buick GMC - Service Center

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November 29, 2020

service people where great!. they said it would not very long and they were right.iwill be bac for my next service.keep up the great work More

by erjobrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are glad that we could help you service your vehicle in a timely manner and look forward to helping you in the future.

November 28, 2020

Thank you! Excellent service every time I come in. I only saw one person in the service department this time. It’s a pleasure coming here More

by tbrazier67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you! We appreciate your business and are glad that we can exceed your expectations.

November 27, 2020

7:30 am appointment was on-time and SUV was finished within an hour with all multipoint checks completed correctly. The windshield wipes was found worn and were replaced when asked. More

by RAND114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to assist you with your vehicle maintenance.

November 27, 2020

Staff was expecting me, directed me to waiting room and was back in my truck in about an hour. Thank you for always having professional staff. More

by HOLLIS209
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you for your review and allowing us to assist you with your vehicle maintenance! We are glad that our staff were able to exceed your expectations.

November 25, 2020

Like the dealership and like dealing with everyone there, service dept is a lot more pleasant to deal with than in years past , I like dealing with Ryan Dobson also More

by CRUMBLEYRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that our team exceeds your expectations and hope we continue to do so in the future.

November 25, 2020

John Thornton just bought my local dealer and I am very pleased with the service department as well as the sales department. I would recommend the guys to anyone looking for a vehicle in Carrollton. More

by dmac1477
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fordham
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you! We are happy that we are exceeding your expectations and appreciate your support.

November 23, 2020

Extremely flexible and fast service. The young lady in the service department who receives the vehicles is the definition of professional customer service. She received my car unexpectedly and made sure More

by michellebethcopeland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you! We are so glad that Tanya could exceed your expectations and make maintaining your vehicle a good experience.

November 22, 2020

Excellent service and excellent folks working. I miss the old folks that were there before when it was Walker. But it was efficient and well done. More

by MAC8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are glad that our team was able to assist you servicing your vehicle.

November 22, 2020

Called dealership customer service. Rep. Eric was very courteous and welling to help me in a short notice in repairing a tire that was losing air. More

by PBSTAMPS49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you! So glad that Eric could help you get back on the road quickly!

November 22, 2020

The service department is always courteous and efficient. Make the appointment was easy and They has me in and out in 40 minutes. Always pleased with their service. More

by RTDIAL
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

John Thornton Buick GMC responded

Thank you! We are always happy to assist and appreciate your business.

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