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John Thornton Buick GMC - Service Center

Carrollton, GA

4.8
237 Reviews

237 Reviews of John Thornton Buick GMC - Service Center

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September 05, 2024

Very professional, good customer, service, kind, and courteous. I would definitely recommend this dealership to a friend More

by petejoa61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

Has always followed up for complete satisfaction of performed service. Service dept is lead by great professional More

by charleswebb2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Manston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney walker
June 16, 2024

My service advisor was friendly and helpful. She exceed all expectations and made the visit as easy as possible. More

by emilybrookelindgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Manston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

I asked they check my spare tire since I could not get air to go in it. They did, but I was shocked they didn’t screw it in after checking the tire. So the cover would lay flat when not opened. More

by Deidra Dove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Great dealership. Employees are very helpful and nice. Really nice waiting area. They are ready to answer any questions you might have. More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
February 15, 2024

Great people! Great customer service! They always go above and beyond to take care of their customers. More

by Matt P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

I have been using this dealership since buying my first Cadillac from them in 2014. I have never had any issues or problems with any of my visits. They are very professional and detailed in their service a More

by howbev1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

The most amazing experience! Omg! Wow! Wow! Wow! If you need anything done bring your unit here! Nobody better! Thank you so much for helping me for such a great experience and great price!!!!!!! Wow! Y’al More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Tanya, Steven, Shane, Shane Hammond, Steven Packard
Mar 05, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help.

February 27, 2021

Accessory installation no problems. Everything went smoothly. Everyone was very nice stopping to ask if I wanted water or anything. Very pleasant experience. Would recommend highly More

by DENNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Mar 01, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad our team could provide a pleasant experience. Hope you are enjoying the new accessory.

February 25, 2021

Great dealership always friendly and willing to take time with you. Prices are what they tell you up front. I will continue to do business with this dealership. More

by byersc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Mar 01, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is always happy to help.

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