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John Thornton Buick GMC

Carrollton, GA

4.7
428 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
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1492 N Hwy 27

Carrollton, GA

30117

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Showing 428 reviews

February 13, 2021

Nice people. Work was done correctly & in a timely manner. Do da do da do da do da do da do da do da Thanks More

by Jdavis88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help.

February 13, 2021

My experience was good and has been for at least 25 years, still very pleased! I will continue to purchase my vehicles at this location and have them serviced there as well. They have earned my trust. More

by Wilda Faye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond, Steven Packard
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! We appreciate your trust and hope that we can continue to assist you for many more years!

February 13, 2021

My friend Bill Kent took excellent care of me and the entire staff was very professional. I am completely satisfied with the overall buying experience. Buying experience was great and no pressure. More

by ERICP.ROBINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that showed me how everything works. Can’t remember his name. He was great. , Shannon Cheatwood, Bill Kent
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that Bill and the rest of our team could provide a great experience without pressure. Enjoy your vehicle!

February 13, 2021

Great group of guys to deal with friendly and respectful. Shane oldham done great, Shannon Cheatwood done great financing , and I carried it back because air pressure light and a warning light and Todd Rupp More

by Jay Jett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Cheatwood
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that our team could assist.

February 12, 2021

The service department always treats me right. They tell you like it is and never try to sell you untruth. I recommend them to anyone. More

by JASON.W.BROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is there to help keep your vehicle running smooth and we are happy to assist.

February 12, 2021

Great customer service and the techs are great. They really work with you to understand what your concerns are. It took several visits but they seem to have found the problem More

by joecogdill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

We are so glad that we could work with you to get your concerns resolved. Thank you!

February 12, 2021

The staff at John Thornton Buick GMC are very curtious and professional. They got my car in and out quickly. I definitely recommend having your car serviced here. Ty More

by drussell5669
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is happy to help.

February 11, 2021

As usual everything went smoothly. I am grateful for the phone call reminding me that I needed to come in for service. Thank you all. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help and appreciate your continued business.

February 11, 2021

Good people trying hard to service their customers. Knowledgeable courteous easy to get along with. Service department personnel very professional. Certainly will return to dealership for future needs More

by tedcrews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are glad that our team could help and look forward to doing so more in the future.

February 10, 2021

It was INCREDIBLY SLOW. So very slow. There was physically going back and forth between two buildings by staff to work on my deal as though they couldn't call. Nobody seemed to care that it was tak More

by pnutmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isabelle Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback. We strive to assist our customers in a timely and professional manner and apologize if you feel your visit didn't reflect that.

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