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John Roberts Nissan - Service Center

Manchester, TN

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97 Reviews

97 Reviews of John Roberts Nissan - Service Center

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October 25, 2021

Erika continues to be the reason we return to JRN. She is a knowledgeable service coordinator who cares about the experience of her customers. We trust that our vehicle will be repaired expertly and efficien More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Trussell
October 22, 2021

I experienced no wait time for my scheduled appointment time. The wait time while repairs were being done was no more than anticipated. More

by Talkhnds252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2021

I have an older Nissan Titan and have always had it serviced at this dealership More

by czwalp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
September 30, 2021

Excellent customer service! Matt is always upfront with the service needed on our car and it does not take too long to get the service done More

by karencrowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
September 25, 2021

Great people and place.very efficient and knowledgeable Great people and place. very efficient and knowledgeable Personnel customer service people. Erica Trussell was very good at her job. More

by cuda67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roberts Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Trussell
September 16, 2021

Dropped vehicle off and repair was made quick and I was back on the road! More

by Brown
Recommend Dealer
Yes
Employees Worked With
Patrick Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2021

Service personnel were waiting when I pulled into the service bay. Explanation of work performed was excellent. My truck was protected from dirt while being serviced. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
August 18, 2021

Employees were courteous, from making the original appointment and the day of service. The service lady explained what was needed for my visit in addition to oil change. I’ve been coming for at least More

by tnpatti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Trussell
August 18, 2021

Everything went well, as usual. I like the attention they give to me and other customers as we go through the service process. Good job! More

by rmerritt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Great service! Always there when we need them. Patrick and his crew make sure to explain what’s going on during the repair process. We will do business again. More

by Travis Hillis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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