John North Ford, Inc.

Sales department is good. They have a good inventory of used pickups. However there service department is lacking. Always a fight to get things fixed right the first time. And even though you spend the used pickups. However there service department is lacking. Always a fight to get things fixed right the first time. And even though you spend the money on the extended warranty always a fight to get it covered. One nice thing for service is they will pick up your vehicle and drop off at your work but that is it. Unfortunately due to the service department I will never buy another vehicle from John North Ford. This might however be more of a Ford thing than the dealership so it might be time to switch to a different make and see if I have better luck. More

They done what I asked for. Howard: My son had his 2007 Ford 150 serviced with 4 new tires, oil change and new windshield wipers. John North Ford and Quick Lane provides great se Howard: My son had his 2007 Ford 150 serviced with 4 new tires, oil change and new windshield wipers. John North Ford and Quick Lane provides great service and does every thing right. More Employee dealt with: Charles More

Date Night Hero! My car died at the gas pump, and I called their service department, not having any idea what to expect. They were over to my SUV within 5 minutes and My car died at the gas pump, and I called their service department, not having any idea what to expect. They were over to my SUV within 5 minutes and jump started my car right there on the spot! They were very kind the entire time, and asked me if I wanted to drive it over to service to check out what was going on with it. Once I got to the service center, they got me right in and diagnosed it with a bad battery (6-7 years old). They replaced the battery and I was back on the road in no time! Straight respect and honesty from these folks! My husband and I made it to the Holiday Galleria exactly on time and had a wonderful date night despite the initial panic of my car not working! Thank you Jesus! And Thank you John North Ford for being our Date Night Hero!!! :-) More

Love all of the people at John North Ford. Impeccable service both at the service Dept and Autobody dept. They are awesome! Thank you Pamela O’Connor service both at the service Dept and Autobody dept. They are awesome! Thank you Pamela O’Connor More

A/C Service I had the a/c serviced on my 2005 Lincoln Town Car. I took it in and had it checked and Adan diagnosed it real quick. The accumulator had rusted out I had the a/c serviced on my 2005 Lincoln Town Car. I took it in and had it checked and Adan diagnosed it real quick. The accumulator had rusted out and I lost all the freon. He replaced it and recharged the a/c and blows ice cold again. Thank you to Emporia Quick Lane. More

quick service Mike Bailey is a fantastic service rep... spot on recommendations. Kept me posted all along the way. second time I've brought my F350 in for work. Mike Bailey is a fantastic service rep... spot on recommendations. Kept me posted all along the way. second time I've brought my F350 in for work. More

Great service. Great, dependable, and timely service. Quality workmanship and friendly people. These folks know what they're doing, and I take all of my cars and t Great, dependable, and timely service. Quality workmanship and friendly people. These folks know what they're doing, and I take all of my cars and trucks there, whether manufactured by Ford or not. More

Sun roof leak, they said it was something else, charged $108 Sun roof leak, they said it was something else, charged me $108.00 to replace what they said was leaking, 2 days later, more rain, and again I have 3 Sun roof leak, they said it was something else, charged me $108.00 to replace what they said was leaking, 2 days later, more rain, and again I have 3 inches of water in my back floorboard...What they fixed apparently wasn't the problem.....maybe they should listen to the owner....Appointment number 2 is on 22 May again, to fix the leak?????? More

Like Ford/Lincoln products. Love the MKZ. Just the right size. Nice big trunk. V-6 engine is powerful and very responsive. This is my 5th Lincoln. So far a Mark IV, two Town Love the MKZ. Just the right size. Nice big trunk. V-6 engine is powerful and very responsive. This is my 5th Lincoln. So far a Mark IV, two Town Cars and two MKZ's. More

2014 Mustang airbag recall I recently took my 2014 Mustang in to John North Ford for an airbag recall. The service department was friendly and provided quick, efficient replace I recently took my 2014 Mustang in to John North Ford for an airbag recall. The service department was friendly and provided quick, efficient replacement work. I appreciate the Ford notifications and the great service at the Emporia John North Ford. More