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John L Sullivan Dodge Chrysler Jeep RAM

Yuba City, CA

2.7
132 Reviews

950 Harter Parkway

Yuba City, CA

95993

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132 Reviews of John L Sullivan Dodge Chrysler Jeep RAM

October 22, 2021

Both I& my wife enjoyed the personal service we received with Jennifer& being able to have the buying experience shorter through your internet process.The truck seems to be a great value & is running great. More

by courtemanche902
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer internet sales, Yuba City
Oct 22, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

It's great to hear that our team took top notch care of you and your wife. Thanks for giving Jennifer a shoutout. We are pleased that you're happy with your purchase and we'll see you again next time!

October 22, 2021

Oil Change, tire rotation, and safety check and standard inspections. Made an appointment, completed in a timely fashion. Satisfied. More

by pacifica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Oct 24, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

We're so glad to hear we could take care of business for you! Your satisfaction is our ultimate goal, and it means so much to hear we're succeeding. Thank you for your support and drive safely from all of us at John L. Sullivan Dodge Chrysler Jeep RAM!

October 12, 2021

Just awesome! For a mom of 3 they worked a miracle for my family given my current circumstances Thank you team so much! More

by Marina.n.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo, Jennifer
Oct 12, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

It was our pleasure to assist you, Marina! Thank you so much for trusting John L. Sullivan Dodge Chrysler Jeep RAM with such an important purchase. Safe driving to you and your family!

September 28, 2021

Jacob always provides great customer service keeps you up to date on your vehicle status More

by Dean Perry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob. Service advisor. *****
Sep 28, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

Thank you for the great review, Dean! We are happy to hear that Jacob and the team gave you a five-star experience here at John L. Sullivan Dodge Chrysler Jeep RAM. Drive safely!

Sep 28, 2021 -

Dean Perry responded

👍👍👍👍👍

September 13, 2021

bought a 2018 CHEVY volt got charged twice the amount of bought a 2018 CHEVY volt got charged twice the amount of the value of the car was told they would include seat covers which they backed out and didn' More

by IWASASUCKER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dart Welsh sales / Oscar Ayala, Joshua Joseph
Sep 14, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

I am sorry to hear that you are having trouble with your new vehicle. We want our guests to get the most out of their purchases, and I assure you that it is never our intention to mislead or take advantage of them. I understand that you are frustrated, and would appreciate the chance to speak with you to see if there is anything more I can do to assist with your situation. If you are interested in discussing this, please don't hesitate to give me a call. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

September 09, 2021

Service appointment at 2:00 pm completed at 3:30 very satisfied on a Friday afternoon, I asked for old parts back to have as spare., had to ask again for old parts after picking up truck. More

by tonysallyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 10, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

All of us at John L. Sullivan Dodge Chrysler Jeep RAM greatly appreciate you taking the time to leave us with your feedback. Please give us a call or stop by if there is anything else we can do for you. Take care!

September 08, 2021

Terrible service. Did not call or text me when the car was ready. They they would text and follow up with a call. Service slooooowww More

by Patrickensley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept, Drew Ahment
Sep 11, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

Patrick, I sincerely apologize that your visit took longer than expected and that you were not more effectively communicated with. I will discuss this feedback with my team so we can improve our processes for our future customers. In the meantime, if there is anything I can do to make things right for you or regain your confidence in our work, please don't hesitate to reach out to me directly. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

September 06, 2021

Worst dealership experience ever. Lied to multiple times. I’ll be filing a formal complaint with upper management. Bud (MGR), and Calvin (sales) are the reason this industry has a bad name More

by Flyguy916
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calvin
Sep 07, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

As you can imagine, this isn't the feedback we hope to see. I'm very sorry that you had a poor experience working with our team. Would you please call me directly when you have a free moment so I can learn the details of what happened here? I appreciate you reaching out. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

August 30, 2021

Very nice dealership the staff is great, Spencer was very helpful and understanding, he made my car buying experience hassle free and enjoyable. Everyone is kind and courteous, and the dealership is clean an More

by zafmcleod143
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Ubbink 5 stars, Joshua Joseph, TJ Blackwell, Nicole Vidal , Luis Garcia, Michael Coronado, Luis Dorantes, Mike Woods, Michelle Serpa, Drew Ahment
Aug 31, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

Making the car-buying experience easy and enjoyable is our goal, so this review is fantastic to hear! Thank you for trusting Spencer and the rest of the John L. Sullivan Dodge Chrysler Jeep RAM team to pair you with the perfect ride - we hope you love it for years to come!

August 23, 2021

Terrible! Sold me an unsafe vehicle that wasn’t inspected correctly, was back in their shop for the first 30 days I owned it. They charged me for LoJack and tracker for the 2 vehicles I bought at the same ti More

by Sttevil
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All finance staff zero stars. , Michelle Serpa
Aug 24, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

This is concerning feedback to receive, as the safety and satisfaction of our customers are our top priorities. I would appreciate the opportunity to clear things up and improve your experience from here on out. Please consider giving me a call at your earliest convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

Aug 24, 2021 -

Sttevil responded

1-When I brought vehicle home after the repair before last it died and had to be towed back. I was then charged for the repair. 2-I gave the sales dept and General Manager an opportunity to buy back the vehicle and sell me another potentially more expensive vehicle, they wanted to give me trade in value not what I paid. I then asked for a limited warranty but they wanted to sell me a 7000 dollar warranty. 3-I gave the finance dept an opportunity to rectify the LoJack and Tracker issue and they refused. Up until the last repair the service dept took care of the need repairs. The general manager said he already put too much into the repairs and wouldn’t do anymore which is why I had to pay for the last one. Is there really something you can do to solve all these issues?

Aug 31, 2021 -

John L Sullivan Dodge Chrysler Jeep RAM responded

Hello Steve! I left you a voicemail. Please give me a call at your convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

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