John Kennedy Ford - Feasterville

never again! Sales department was great I referred 5 people after I got my new car. 3 of the 5 bought cars and were so happy with the car salesman. The service dep Sales department was great I referred 5 people after I got my new car. 3 of the 5 bought cars and were so happy with the car salesman. The service department however is absolutely the worst experience I've ever had. I've given them plenty of chances between oil changes tire replacements and recalls and every time they manage to aggravate the crap out of me! The car is NEVER I repeat NEVER ready when it's supposed to. They always try selling you stuff you don't really need and they don't care to give you a rental when it's their fault the car isn't done! Take your business somewhere else because the guys running the service department at ignorant idiots that are hurting that location. More

BEST experience EVER I decided I wanted a car on a Saturday afternoon and on Saturday afternoon I was driving home in my new Escape. The sales team was GREAT. My salespers I decided I wanted a car on a Saturday afternoon and on Saturday afternoon I was driving home in my new Escape. The sales team was GREAT. My salesperson Sam Huhn, was excellent and also hysterical, I didnt feel like i was on the spot or that i was being pressured. He had all of the answers i need and even showed me several cars that I was actually interested in. HE wasnt wasting my time. Sam made the entire process so easy for me and walked me to my new car when it was over. I was alos surprised when i recieved a follow up call from him to see how i was liking my new car. Kennedy is really top notch... I look forward to going back when my lease has ended. More

Small issues turn into huge problems. My car came to Small issues turn into huge problems. My car came to me with buff-marks all over the hood, roof, and trunk. Being that I picked it up in the dark, Small issues turn into huge problems. My car came to me with buff-marks all over the hood, roof, and trunk. Being that I picked it up in the dark, I never saw the problems until the next day, and even then I thought it was supposed to look like that, because why would a dealership let go a defective product? It was also my first black car, so I thought it to be normal. It wasn't long before I figured out I was an idiot and it wasn't supposed to be like that. No one had given my car a visual once over, or worse... they did and didn't care. Either way, after I bought the paint-protection they offered (Hoping it would fix it), they still let the car go as is, with it's "brushed metal" look on the body. I've complained, and they are now fixing it (after 2 months of arguing), but now the paint protection is pretty useless as I won't be able to have it reapplied until 2 months after the new paint job. This is a daily driver, and I have no way to cover it from birds. My salesman didn't bother showing me the ins/outs of the mustang that night (or anything really), and made it sound like only chumps need to be shown the inner workings of their new car. He was also very abrasive and pushy. My spoiler also had various paint bubbles underneath the clear coat. The spoiler was repaired, but in the dumbest way possible. Instead of just replacing it and fixing the old one, they took the entire car for a week, repainted the spoiler, and then gave it back. The service team always has an excuse why something doesn't work. Anything to get out of doing something. My heater-core is going and it's leaving a film all over my windows. Their response: "This is normal and the way it's supposed to work." Though if you ask ANYONE else, they disagree. Here's my biggest gripe: Had someone taken 5 seconds too look at my car, they would have seen that the brushed metal "wasn't right." And I could've immediately gotten a different car. NOW, I've spent over $500 and countless hours of aggravation in dealing with these people. AVOID JOHN KENNEDY FORD IN POTTSTOWN!!! More

i had a great experiance there after pacifico mazda screwed me over with a co-signer with a 750 credit rating ! i recommand not to got there it is a waste of time, i spent 4 hours after work while they screwed me over with a co-signer with a 750 credit rating ! i recommand not to got there it is a waste of time, i spent 4 hours after work while they screwed up my paperwork with the bank , then went to kennedy ford and lance had me sold in 30 minutes in a good way and they also stayed 45 minutes after closing to help me get my car ! great customer service!!! i will never shop anywhere else again ! More