John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM - Service Center

I had a 8:45am apt. to fix the front end pull for the second time, at 11:00am I inquired about the status of the work being preformed on my truck. Someone said they would check on the status, that's when second time, at 11:00am I inquired about the status of the work being preformed on my truck. Someone said they would check on the status, that's when I noticed the keys for the truck where still hanging on the keyboard and that the vehicle had not been even looked at as of 11:00am. That when I said, I need to reschedule, that I could not what all day. I think 2hrs waiting for a scheduled appt. is a little to long. More

We had what appeared to be an oil sensor/pressure problem in our Suburban and someone suggested simply replace the sensor myself (to save money) and see if that fixed the problem. We opted to take the truck in our Suburban and someone suggested simply replace the sensor myself (to save money) and see if that fixed the problem. We opted to take the truck to John Hirsch for a diagnostic and they discovered a faulty sensor that was still under warranty so it was replaced at no charge. They also discovered five burnt out lights that I was unaware of and replaced them. Better they found them than being stopped by police. We have always been very pleased with the service and polite people at John Hirsch's in Cambridge. More

Our service person, Taylor, was on vacation. After many delays because of needed parts, our vehicle was completed 1,1/2 weeks after we brought it there. We weren't notified that it was done for another4 da delays because of needed parts, our vehicle was completed 1,1/2 weeks after we brought it there. We weren't notified that it was done for another4 days, and that was because we called to check. Seems plans should be made to cover when somebody is on vacation. More

Customer service was fabulous. I was greeted with a smile and Taylor went over a whole list of items that they check even though I was in for a recall item. She did fine a burned out license plate bul smile and Taylor went over a whole list of items that they check even though I was in for a recall item. She did fine a burned out license plate bulb and brought that to my attention. The part was not readily available so she told me what day the item would be delivered. Called to set an appointment ....was on hold for a bit, but even that person was very helpful and friendly. 3 of 4 members of my family have purchased here and also were delighted with the service. Thank you, keep up the great work. :) More

I brought my Jeep in because the soft top feels like it is going to blow off on one side when you drive down the freeway. It hasn't always done this, so I called Jeff Anderson and he told me to bring it i is going to blow off on one side when you drive down the freeway. It hasn't always done this, so I called Jeff Anderson and he told me to bring it in. I took Jeff for a test drive and he could hear it and said that it sounds like something needs to be tightened up. I was told that there was nothing that they could do to tighten it up and that Jeep said that is just a soft top. This just started happening a few weeks ago and it is mainly on one side. I don't like that Jeep and Hirsch have totally washed their hands of this. I realize that it is a soft side and that there is the "normal" noise that they make, but not as bad as it is. I spent a lot of money and it is very disappointing to hear that nobody will help me! More

Been a faithful customer for over 10 years. If you are buying a car and need to take your vehicle in for servicing... I reccomend you come here! buying a car and need to take your vehicle in for servicing... I reccomend you come here! More

I have always been very pleased every time I have work done at Cambridge Motors. They have taken very good care of my car and truck over the years and I trust them. They always answer any questions I ha done at Cambridge Motors. They have taken very good care of my car and truck over the years and I trust them. They always answer any questions I have and are very friendly. The waiting room is pleasant while waiting for service and I appreciate the choices of hot drinks while we wait. More

Originally I called to find out if the dealer could replace a recall part on KIA Sportage. An unidentified phone operator verified the dealer could replace it. I scheduled a 7:30 AM appointment to repl replace a recall part on KIA Sportage. An unidentified phone operator verified the dealer could replace it. I scheduled a 7:30 AM appointment to replace the recall part and have the oil changed (I didn't the check price for oil change). When I arrived at the service bay, I talked to Kevin who was unaware of which services I had scheduled, even after checking the computer. I showed him the recall notice and told him I also wanted the oil changed. Kevin replied condescendingly, "Well, I can help you with the oil change, but forget about the recall," without offering any explanation. When I asked why the dealer couldn't replace the recall part, he replied with a chuckle, "We're not a KIA dealer, so we can't do it." He made no effort to locate a KIA dealer until I asked if there was one nearby. I told him to do the oil change, since I was already there. He told me the job would take about an hour, and that he would call me when finished. Nearly three hours passed without any word from the dealer, so I called to find out if the job was done. The service receptionist confirmed she had received the paperwork nearly an hour earlier, and was surprised I had not been notified. The oil change was overpriced at $32. I have seen recent competitor pricing as low as $16.99. Had I asked for the price before authorizing the job, I would have left the dealer without buying any service. I will not return to John Hirsch's Cambridge Motors in the future. The phone representative misrepresented the services available and the service advisor, Kevin, acted like it was my fault for not knowing any better. The whole experience was unpleasant and a bit degrading. More

I had a very good experience with your srvice people when I brought my car in for repairs. They were all friendly, and efficient. They did everything that they said they would, when they said they wo when I brought my car in for repairs. They were all friendly, and efficient. They did everything that they said they would, when they said they would, and for they amount they quoted me upon determining what part and service were required. Thank you for a good experience. More

Unhappy service manager and felt like he had something or someone better to deal with. Very dissatisfied and I do not see buying or getting my vehicle serviced there. someone better to deal with. Very dissatisfied and I do not see buying or getting my vehicle serviced there. More