John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM - Service Center

Customer Sevice Excellence All my visits for service are always excellent. Usually for normal maintainer like oil changes and tire rotation. They are always thorough and provi All my visits for service are always excellent. Usually for normal maintainer like oil changes and tire rotation. They are always thorough and provide a maintenance check and let me know about recalls and warranty type maintenance.. I bought my Equinox 2010 there and I trist them with it completely. This time I had a probl with the transmission and they helped me not only fix it but gave me a loaner and also called GM to help me get assistance in paying for the repair. Dave was the tech and he was always friendly and proactive in helping me. Thank you DAVE, you made my day!!! More

wheels replace during warranty We are very pleased and they were so accommodating. Very friendly and courteous. Also had service done which is always excellent!!! Thanks John an We are very pleased and they were so accommodating. Very friendly and courteous. Also had service done which is always excellent!!! Thanks John and Taylor Love my new wheels!!! More

Routine maintenance Great experience at Hirsch Motors. Jon Hammer is awesome. Always tries to keep tabs on maintaining my vehicle and suggests what we should do next ti Great experience at Hirsch Motors. Jon Hammer is awesome. Always tries to keep tabs on maintaining my vehicle and suggests what we should do next time. I really appreciate that. More

Excellent service I called and was able to get an appointment right away. Had oil changed and tire rotated. Everything was completed in a timely manner. Thanks for the I called and was able to get an appointment right away. Had oil changed and tire rotated. Everything was completed in a timely manner. Thanks for the shuttle service. Very nice touch. More

Excellent service. I had tires balanced an alignment and an oil change everything was perfect. John Hammer in the service team always go out of their way to please the I had tires balanced an alignment and an oil change everything was perfect. John Hammer in the service team always go out of their way to please the customers. I've bought a number of automobiles from this dealership and would never go anywhere else !! More

Oil changed, tires rotated. I have been getting my vehicles from Cambridge dealership for a long time and I have utilized there services. They know me by name and vehicle. I fee I have been getting my vehicles from Cambridge dealership for a long time and I have utilized there services. They know me by name and vehicle. I feel welcomed and appreciated when I come in. They have made changes in there customer service, they brought back "true old fashion" customer service and I feel special and my car is being well taken care of, thank you very much. :) More

In top of the problem. The recalled part was causing a malfunction of my van. They repaired it in a couple of days. They gave me a nice loaner van. Excellent service. Than The recalled part was causing a malfunction of my van. They repaired it in a couple of days. They gave me a nice loaner van. Excellent service. Thanks. More

Oil change Got to the dealer a little early for my appointment. They took my sub in and no time I was on the road. The worker were nice and I left feeling good Got to the dealer a little early for my appointment. They took my sub in and no time I was on the road. The worker were nice and I left feeling good More

Heroic Recovery I took my car in for service to make sure everything was in working order before a trip to a remote area. After oil change, brakes and replacement wh I took my car in for service to make sure everything was in working order before a trip to a remote area. After oil change, brakes and replacement wheel bearing/hub and several hundred dollars, I was quite confident for the trip. It turned out the part for the wheel bearing/hub was defective, giving us much concern we could experience a breakdown in the middle of nowhere. On our return, I expressed my unhappiness to Jon Hammer on phone. Jon immediately said to come in the following day at my convenience and to look him up for service. When I came in the following day, Jon was right there to say they would diagnose the problem, ,fix it, and get me on my way. My impression was that fixing my car was the most important thing in Jon's and the technician's day. The problem was diagnosed, explained to me and repaired at no charge in short order. After a needed free car wash I was on my way. When I was in business, I always told my staff handling complaints well is the best way to retain customers. Exceeding customer expectations immediately is a heroic recovery in my book. Jon Hammer and the staff at John Hirsch's Cambridge Motors provided that for me. More

Poor service department Had to return vehicle to service multiple times with problems from service techs/ mechanics. Did not fix engine problem correctly, returned car with i Had to return vehicle to service multiple times with problems from service techs/ mechanics. Did not fix engine problem correctly, returned car with in lesser condition then they received it in, and caused damage to vehicle doing diagnostic. However service writers are very nice and understanding. More