John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

I've gone to John Hirsh Cambridge motors for oil changes for years. I've never had a bad experience. I just bought a 24 oil change package and am going to pay less than $11.00 for each oil change. changes for years. I've never had a bad experience. I just bought a 24 oil change package and am going to pay less than $11.00 for each oil change. They also offer taxi service, (very friendly, never had to wait), while they service my car. I have had other services too and I think the people who gave bad reviews MAY have caught them on a bad day or were experiencing a bad day themselves and were taking it out on JHCM. More

Jayne Beise and her manager were very friendly and willing to write the notes while discussing on buying a new Traverse since I am deaf. I would recommend John Hirsch's Cambridge Motors to my friends. willing to write the notes while discussing on buying a new Traverse since I am deaf. I would recommend John Hirsch's Cambridge Motors to my friends. More

I needed to have one screw removed to facilitate the changing of the windshield. The bracket on the A pillar was bending as the screw was removed, so Safelite suggested I take it to the dealer and have changing of the windshield. The bracket on the A pillar was bending as the screw was removed, so Safelite suggested I take it to the dealer and have them remove this screw. They removed the screw (and bent the bracket anyway.) For this removal of one screw I was charged 60 dollars! Not to mention I waited for 45 minutes for the service. When I got the bill it said the original estimate for this service was $103. Talk about out of line pricing. This happened just two weeks after they overfilled my son's car during an oil change. There are some issues at this dealership. More

Unethical and dishonest Dealership. Classic "Bait and Switch" approach to selling cars. Customer Service is poor. They refuse to stand behind the cars they sell. and Switch" approach to selling cars. Customer Service is poor. They refuse to stand behind the cars they sell. More

I called in because I had a nail in a tire. They checked the tire and couldn't fix it because of where the nail was. They put the car up on the stand and checked all tires. They took me into to the shop a the tire and couldn't fix it because of where the nail was. They put the car up on the stand and checked all tires. They took me into to the shop and showed me that 2 more tires were ready to blow. They explained everything thoroughly before completing any work. They gave me options and did not push anything on me. They treated me respectfully. The work was done quickly and efficiently. More

Very easy process. No pressure. Only issue was confusion on 30 day warrenty. No biggie. Jayne was great. John H thanked us for coming in. on 30 day warrenty. No biggie. Jayne was great. John H thanked us for coming in. More

We have taken our Honda Pilot for service since we bought it over a year ago from John Hirsch's. Everytime I call to set up an appointment I have been able to schedule it within a day. Employees are always it over a year ago from John Hirsch's. Everytime I call to set up an appointment I have been able to schedule it within a day. Employees are always friendly and helpful and wait time is great. More

My husband and I decided to drive through the lot just to look and we had stopped to look at a couple of the Chrysler 300's. Elizabeth came out to ask if we had questions and she was very personable and fri look and we had stopped to look at a couple of the Chrysler 300's. Elizabeth came out to ask if we had questions and she was very personable and friendly. I told her we were just looking and we spoke some and left. We did not make if far and turned around to take her up on the test drive. We ended up buying the car and I LOVE it. Elizabeth and the rest of the staff was very friendly and great service. I never felt pressured at all which is usually the case when looking at cars. The finance dept. (Jeff) was wonderful getting me a low rate. Was a really good experience. I have stopped in a couple times to pick up tabs, an extra key.... had the car serviced and each time Elizabeth comes to say hi and is very attentive to what I need and how things are going. More

Heather made this transaction seamless she went above and beyond by searching coast to coast. Most other dealers limited their search to 300-500 miles. beyond by searching coast to coast. Most other dealers limited their search to 300-500 miles. More

Our car was in for a scheduled oil change that took 1.5hrs. No communucation regarding reason for delay. My daughter was waiting there til service was completed. She called home concerned of the tim 1.5hrs. No communucation regarding reason for delay. My daughter was waiting there til service was completed. She called home concerned of the time it was taking. Dad called Hirsch wondering what was going on and how much longer it would be. Within minutes of the phone call, the car was done. Was there some miscommunication in service that customer was waiting? She did ask once at the counter how much longer it would be. The gal said she didn't have any paper work there so it wasn't done yet. Maybe further checking "in back" would have made been a better followup. We all are busy. Alittle consideration of customer time would be appreciated. More