John Hinderer Chrysler Dodge Jeep Ram
Heath, OH
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Thank you for a great buying experience! Lisa knew what we were looking for and had it all ready when we arrived. She listened to us and was honest and open. Lisa was fantastic to work with! we were looking for and had it all ready when we arrived. She listened to us and was honest and open. Lisa was fantastic to work with! More
I brought my Promaster 1500 in for recall service, tire rotation, oil change, and air filter. Quoted 3-4 hours. It took them 9 hours, van went half a mile before it lost all power. Called them, no answer, rotation, oil change, and air filter. Quoted 3-4 hours. It took them 9 hours, van went half a mile before it lost all power. Called them, no answer, had towed back to them. Two days later they got to it, they had installed the air filter upside down. Asked them to please rotate tires since they had billed for it, they said leave it for a forth day and they would try. Don't use this shop, and never buy a car from people who can't service recalls or even simple maintenance. Drive to Columbus. More
They diagnosed my areas of concern with the vehicle but I had to wait 3 days for any response after dropping off the vehicle. That was even after filling out the drop off envelope and calling on the second had to wait 3 days for any response after dropping off the vehicle. That was even after filling out the drop off envelope and calling on the second day to inquire about the status of the vehicle. More
The service manager is fantastic the technician on the other hand has no clue what he was talking about and told me a part was bad without fully diagnosing the problem wasting both my time and money even other hand has no clue what he was talking about and told me a part was bad without fully diagnosing the problem wasting both my time and money even more so when the part wasn't bad the computer wasn't sending out the proper signals to run right. Time for a new mechanic. More
Great place to buy a car! Austin was friendly and knowledgeable. Taylor put everything together to meet my needs. Together they are a great team! I would highly recommend these guys and will definite knowledgeable. Taylor put everything together to meet my needs. Together they are a great team! I would highly recommend these guys and will definitely return when I'm in the market again. More
Lisa and Dennis were so nice to work with and made it the easiest experience to buy my car! I will always come back to them and recommend this dealership! easiest experience to buy my car! I will always come back to them and recommend this dealership! More
We bought a 2019 truck with 12,000 miles on it. We brought it home after a long night of paperwork to bring back the next day to have detailed. My husband brought it back the next day and sat while it brought it home after a long night of paperwork to bring back the next day to have detailed. My husband brought it back the next day and sat while it was detailed and brought it home and there were still rings on the windshield where the last person had hung something and sticky stuff caked on the bottom of the cup holders . We decided to let it go considering we live an hour from the dealership. 2 days later the check oil light came on and it said 5% oil life. My husband called and told them and they said ‘oh yeah it looks like we didn’t change the oil because of the mileage’......no one even checked it but it went through inspection? We also noticed that the back left tired was losing air pressure after driving it home the first night and drove it a couple days to make sure it wasn’t just the weather making the pressure fluctuate. It went from 36 to the 20’s just driving to work and back. No one noticed that while driving for ‘inspection’ either? The manager Taylor informed me that their inspections are by words not by actually looking at the cars, so that’s good to know if you want to buy a car from them. So i guess they just took it through the car wash and put it on the lot to sell. We brought it back after telling them what day we would be there and when we got there they said it would be 3 hours for everything once they had time for it. So they asked us what day we could come and we told them and now we have to wait until they can get to it and wait 3 hours on top of that. We asked for a rental car to drive home and back because this is on them why we have drove back 2 separate times now an hour each way and the manager Taylor acted as if he could care less about it. He was just making annoyed faces while talking to the lady we were working with while she was talking to him about the situation. He said they don’t have any rental cars. Every other dealership I’ve been to asked if i would like a rental even going in for routine oil changes. I would be trying to accommodate my customers especially on their short comings but i guess their wanting customers for life slogan isn’t exactly true.They drove the truck back from service and they asked if they found a hole or anything wrong with the tire and the guy said i filled the tires what do you mean? So now he changed the oil but didn’t check the tire after they swore everyone knew what was going on. Such a mess. Then they asked which tire was leaking even though the dash was blinking on which one was low if they would have just looked. Someone answered for me and said she doesn’t know (which i never said) and their financial guy Brad stands up and says in a rude tone ‘how do you not know’. Well Brad how do your service guys not know when it’s their job to be able to read a tire pressure gauge. Everyone is so rude here and most of these 5 star reviews are all from sales people that work there including the one we worked with. All in all we will not be back or recommending anyone to buy from them for our experience was nothing but disappointing. More
I love my new Wrangler! As a first time car buyer they made the process so easy for me, very enjoyable experience! I will definitely be recommending to friends/family! made the process so easy for me, very enjoyable experience! I will definitely be recommending to friends/family! More
Great experience! Everyone was kind and helpful and never once did we any feel pressure about buying. We would definitely recommend them to someone looking to buy a car! once did we any feel pressure about buying. We would definitely recommend them to someone looking to buy a car! More
Great customer service. Patient with us. Information was clear and accurate. Professional and very customer oriented and we appreciate how the experience was very comfortable and enjoyable. clear and accurate. Professional and very customer oriented and we appreciate how the experience was very comfortable and enjoyable. More