John Hinderer Chrysler Dodge Jeep Ram

Excellent Truck Buying Experience! This dealership went above and beyond to get me the vehicle I was looking for at the price I wanted. They actually drove all the way to Michigan to g This dealership went above and beyond to get me the vehicle I was looking for at the price I wanted. They actually drove all the way to Michigan to get the exact truck I was looking for. My sales person was Rocky and he was excellent too. He actually personally cleaned my truck on Sunday, his day off, while the detailing crew was out for the day. Also, while I was waiting on my truck to get to the dealership they gave me a 2015 ram 1500 to drive around. Excellent overall experience and would recommend them to my family and friends. More

Thrilled with my new car! This was my first time purchasing a "new to me" vehicle. The experience was painless. Everyone at this dealership was friendly, helpful and offered This was my first time purchasing a "new to me" vehicle. The experience was painless. Everyone at this dealership was friendly, helpful and offered information openly. From the ease of using the website, to the response to my online inquiry the entire experience was seamless. There was no pressure and plenty of assistance with questions. Response time was excellent. The car is exactly what I wanted and what was advertised. I am thrilled with my new car! More

Sweet ride Great price. I showed up and the person I scheduled an appointment with wasn't there for w/e reason. Mark stepped in and helped out. He was awesome. The car was cl I showed up and the person I scheduled an appointment with wasn't there for w/e reason. Mark stepped in and helped out. He was awesome. The car was clean and although I literally just drove off the lot I'm pretty pleased w/the overall experience and deal. More

Great buying experience . Sales Rep Rocky was very friendly and professional not pushy. Every one I dealt with was very professional. This is the third car in the last fifte . Sales Rep Rocky was very friendly and professional not pushy. Every one I dealt with was very professional. This is the third car in the last fifteen years that I have bought. the sales people have changed over the years but their approach and professionalism has not changed. More

more of a computer repair than service! I would prefer to give 0 stars!! Bought a 13 Avenger. It has had problems since 4,000 miles and now it's at 19,000! It has many issues I believe to be I would prefer to give 0 stars!! Bought a 13 Avenger. It has had problems since 4,000 miles and now it's at 19,000! It has many issues I believe to be transmission and/or computer related, one being it would not go above 25mph and the RPM's just pegged everytime you gave it gas, it's done this twice recently. Once it's shut off and turned back on it will be OK. The speedometer will also (sometimes) say you are going 120mph while sitting at a stop light. The 2 bigger issues are intermittent, which is a part of the problem. The other driveabilty issues are always there. The light has not come on because of any of the issues. I have been told all 3 times that 'while there may be an issue with the car, we can't fix it if a light doesn't comes on to tell us what's wrong with it' UNACCEPTABLE! Also got the 'are you sure you didn't have the shifter all the way down in the smack shift'. Wonder when that was the first question of a man? I even took a picture and a video of the speedometer acting up and that I was NOT going 120mph. Didn't matter, unless it does it for them they REFUSE to fix it. Since it's obvious by now they expect to see a light with the issues it's having, the 3rd visit I told them to add the problem with the light not coming on to the repair order. With the look of disgust I received I guess Fred thought I was kidding! So of course they come back with... could not duplicate the problem...SUPRISE! I left, far from happy, huh Fred! They test drove it 7 miles and said the computer didn't show anything. I can tell all the time. Why do you need a computer to tell you that there's a hesitation, that's something you feel! The rest of the driveabilty problems are also noticed by watching the rpm's. Called Chrysler Customer Care and explained my issue INCLUDING THE NO LIGHT. I was told to take it back to the dealer, if they need time to look at it the warranty was in full effect so a rental shouldn't be a problem and then call them back when I got it there. Then they gave me a case #. So I drive the 40 miles there and tell George what I was told and once again I get.... 'is the light on?' 'Are your sure you didn't have the shifter all the way down in the smack shifter?' NOW I'M FURIOUS! "We would like to help but without a light'.... blahh blahhh. Called customer care while standing there and she reads the notes and says, well we need a light on to do anything!!!! WAY PAST UNACCEPTABLE!! You say it's recorded, go pull the recording of the first call! I even asked her why the other lady said to drive it there, she knew the light wasn't coming on! At that point I'm even more furious! Then the best statement of all 'well, unfortunately things may need to get worse before we can fix it'. REALLY?!? After paying as much as you do when buying a new car and the extra warranty on top of that, there was already something wrong with it at 4,000 miles, and still at 19,000 miles the original problems still exist because you can't fix them and now your telling me it has to get worse!! And so.... Once again, I left and not happy, huh George!!! But I'm one that learns from my mistakes so I promise to NEVER by a Chrysler product, NEVER buy a vehicle at Tri County, NEVER refer a family or friend there, AND will NEVER deal with their computer department again. Oh wait sorry, I meant service. I also promise to voice my opinion to even strangers I hear say there are going there More

Better Off Letting The Three Stooges Service Your Vehicle With a wallet $600 lighter and a vehicle that (still) was not fixed, I can honestly say if you have a vehicle that you stay well clear of these people With a wallet $600 lighter and a vehicle that (still) was not fixed, I can honestly say if you have a vehicle that you stay well clear of these people. I am so utterly disgusted with the total incompetence of this company that I don't have time or words to list all the reasons why you should avoid doing business with these people. My advice (if you want your vehicle repaired by someone who knows what they are doing) is STAY AWAY FROM THESES PEOPLE Do a s you wish and if you have money to burn (and still have a non working vehicle) then by all means pay them a visit the next time you need your vehicle serviced. You have been warned - The level of incompetence is absolutely astounding! More

VALUE VILLE from Tri-county charged me for various maintenance fees that were never discussed "602$" to be exact, falsely advertised the entire price of the vehicle to me, I'm 18, without a parent or maintenance fees that were never discussed "602$" to be exact, falsely advertised the entire price of the vehicle to me, I'm 18, without a parent or support and trying my hardest to start off my credit on a good foot, these two guys including TONY TAYLOR and his manager JOSH took advantage of me and they will get you just like they got me, they told me I was approved by a big bank had me sign the paper swiftly and insured me that the price was costly and efficient for my low income budget. When entering the office to try and comply with them and kindly offer the car back without hassle, they told me they were going to call the police on me and charge me for a Tow bill and they still have my down payment. IF your thinking of doing business with these guys, PLEASE for heed this warning, DONT!!!! FOR THE SAKE OF YOUR VALUBLE TIME and YOUR MONEY. They will lie and take every penny they can get from you, if you don't believe me, search their name and the proof is in all the other tri-county reviews. I won't stop until ive got my money in my hand. More

We went to this dealership because of the information we found on the internet. We found a Dodge Van on Tri County's website that we were interested in because of the price and description. When we got ther found on the internet. We found a Dodge Van on Tri County's website that we were interested in because of the price and description. When we got there, we were greeted by Mike Smith. He pulled the van out for us to take a test drive. We were very pleased with the test drive, so we decided to buy the van. That is when the run around started. We had printouts of the payoff on our vehicle, a true car report on the van and the trade in value of our car. It took nearly 2 hours on a Friday night to get the deal finalized. After going back and forth several times to the finance manager, we were finally able to get a payment that we could afford. The lady that did the paperwork and financing, was a very fast talker. She explained the paperwork to help the dealership not the customer. If the finance manager had given us what we were told they were giving us, our van payment would have been a little bit lower. You know if you tell the truth in the beginning, you don't need hours the cover up the dishonesty. When we got home and looked through the papers we were given, we found several discrepancy that was misrepresented. #1. We were told that our trade in would be $12,000.00. Instead they only allowed us $10,000.00. #2. The website advertised one price but we were charged a higher price. #3. The tailgate of the van has a huge crack in it. We call the dealership the next day to let them know it was damaged and we also took it to the dealership for them to look at. We were told it was not a covered damage but was referred to a body shop somewhere in Newark. It has been two and a half weeks and we have not heard from anyone. One note: IT WAS DARK WHEN WE BOUGHT THE VAN AND WE COULD NOT SEE THE DAMAGE AT NIGHT!! We think the dealership might have been aware of the damage and that is why they pushed so hard to get rid of the van that night. If we had been aware of the damage, we would have selected another vehicle. More

I took my vehicle to Chrysler for an oil change only to come back and find a huge dent and long scratch on the passenger side of my car. I bought this vehicle and 4 previous vehicles from them and take my come back and find a huge dent and long scratch on the passenger side of my car. I bought this vehicle and 4 previous vehicles from them and take my Jeep to them for the oil changes as it is covered under warranty there and I want to make sure the oil changes are documented. Not only are they refusing to help me with the repair of my vehicle they basically are treating me as though I damaged the car and then brought it in. He said that maybe I didn't notice the massive dent on the front of my car before???? REALLY? I will never buy another vehicle from this dealership or take a care there for anything again. Crappy way to handle a good customer Chrysler. They are also stating that they don't have security cameras pointed at the customer parking, they are only pointed at the used car lot and in the back....again.....REALLY? You have a security system to monitor the back of the lot and the used cars but nothing on the brand new vehicles in the front? Sounds fishy to me, you will be hearing from the Heath Police and my attorney. More