John Hiester Chevrolet

Everyone was super friendly. Our salesman was the best. Talked us through everything and helped installing all software. Thank you, Travis Arthur. You’re a wonderful salesman. Our salesman was the best. Talked us through everything and helped installing all software. Thank you, Travis Arthur. You’re a wonderful salesman. More

Excellent service all the way around. From Travis in Sales to Paula in Finance, it was an exemplary experience From Travis in Sales to Paula in Finance, it was an exemplary experience More

I'm tired of taking my vehicle into the dealership about my breaks squealing when in reverse, they are just starting to grind a little coming to a slow stop, and steering wheel shakes very badly if I have t my breaks squealing when in reverse, they are just starting to grind a little coming to a slow stop, and steering wheel shakes very badly if I have to apply them at a higher speed suddenly. I'm told they can't find anything. This has been going on since 4 months owning the vehicle and now almost 4 yrs having it. Today, for them to check my brakes and an oil change took them 2.5 hours. Ridiculous! Checked in at 12:39pm, cannot get a shuttle since they do not offer this on Saturdays but offer it on weekdays...why? It's my only vehicle and am at their mercy to wait. Then charged for a 6 quart oil change, when I was informed last time I was there, my vehicle only takes 4 quarts and would be charged less than the 6 quarts. That's what I was told last time I was there. Then told today, it takes 5 quarts, yet I'm paying still for 6 quarts. Paying the bill, informed they are imposing a 3% fee for using my debit card. Not only do we pay interest on our card, now we have a convenience fee. My vehicle smelled of grease, steering wheel had grease/dirt on it and my seat was completely adjusted to have to try to get it back to the same position it was before. They spent "supposedly " 2 hours trying to find the issue on my brakes, that they cannot figure out. Almost 4 yrs and the ineptness is amazing. They said, it could be your calibre, over 2 hours working on my vehicle and you didn't check? I asked about bearing needing to maybe be repacked, didn't check this either. My brakes are not suppose to make a squealing sound at all. I'll take it next time to Lillington location. And I have a warranty that was bought through them and wanted to insist brakes are not included in my warranty and they are, as I've read it. They sell this warranty and don't even know what's covered. More

The entire experience was pleasurable. From start to finish. All folks I worked with were excellent. From start to finish. All folks I worked with were excellent. More

Very friendly and great service. Work was completed in a timely manner. Very nice and clean facility. Work was completed in a timely manner. Very nice and clean facility. More

Great communication through the sale process, and great experience at the dealership. Travis (and also Howard) were great!! experience at the dealership. Travis (and also Howard) were great!! More

Very prompt and efficient,completed the purchase in record time .Staff was friendly and helpful. record time .Staff was friendly and helpful. More

Had to get a run flat tire replace on 2017 corvette …. Brought my own Michelin tire in …. Had it install and balance in less than 25 minutes at a $28.09 out the door cost Brought my own Michelin tire in …. Had it install and balance in less than 25 minutes at a $28.09 out the door cost More

Heisted is great. My truck needed major engine work and they were having problems getting the parts as well as having difficulty with the warranty company. They work My truck needed major engine work and they were having problems getting the parts as well as having difficulty with the warranty company. They worked very hard to get the needed parts as well as working with the warranty company. When the parts came in the technician worked late to make sure I got the truck back in a timely manner as I was having to drive a rental car. They also kept me updated as to how everything was progressing. They are tops in my book. More

Friendly efficient service. Prompt phone calls with problems and their solutions and everything they said they would do was done on schedule and complete Prompt phone calls with problems and their solutions and everything they said they would do was done on schedule and complete More