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John Hiester Chevrolet

Fuquay-Varina, NC

Overview
Reviews
4.5
420 Reviews
Call Dealership (919) 552-4944

3100 North Main Street

Fuquay-Varina, NC

27526

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Showing 420 reviews

October 06, 2023

They are not thorough in checking my car on 3 separate occasions. I have to keep pointing out to them things they should know and reminding them of things I’ve asked them to check. Communication is not go More

by C8 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael in service
Report | Print
Oct 06, 2023 -

C8 Owner responded

Poor communication from the service department communication from the service department. They are not thorough in checking your car. You have to tell them and then remind them what you wanted them to do and what they were supposed to be checking as well. They tell you that a problem is fixed and then you get home and you’re still having a problem..

Oct 09, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team

October 02, 2023

John and staff are excellent. I would recommend dealing with them for all auto needs. Their service department is top notch as well. More

by Jonathan Durham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Oct 05, 2023 -

John Hiester Chevrolet responded

Wow, your kind words took our breath away, Jonathan! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. The John Hiester Chevrolet Team

September 21, 2023

Fast and courteous . Delivered on time. Kept me updated on progress and costs of work More

by thaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All, employees
Report | Print
Sep 22, 2023 -

John Hiester Chevrolet responded

Thank you for this amazing review! We really appreciate your business. The John Hiester Chevrolet Team

September 14, 2023

Needs a separate customer waiting area. I really don't need to hear all of the dealership conversations. More

by rlmetzger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Sep 15, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. The John Hiester Chevrolet Team

September 12, 2023

Great service and friendly staff. Always a pleasure doing business with them. Fast and courteous . More

by rprobasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Sep 14, 2023 -

John Hiester Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The John Hiester Chevrolet Team

September 02, 2023

Great company to deal with. Professional and courteous staff.sales experience was low key.Thanks More

by Ransdell45james1Timberman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max was great and knowledgeable about what I was looking for.
Report | Print
Sep 05, 2023 -

John Hiester Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The John Hiester Chevrolet Team

August 21, 2023

They don’t accurately diagnose issues. My 2022 Dually has been in for service since Thursday night, being told that it would be ready Friday. Nope! Promised Saturday. Nope! It is now Monda More

by Lisaajune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Airstrike
Report | Print
Aug 23, 2023 -

John Hiester Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 16, 2023

Great helpful staff. Took a little long for tire rotation and oil change with preset appt. More

by Mullen_tr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Aug 18, 2023 -

John Hiester Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The John Hiester Chevrolet Team

August 12, 2023

Simply excellent service, parts were next day air and sourced across town on a Saturday! More

by Johnkuritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles and Kyrin , Digital Airstrike
Report | Print
Aug 15, 2023 -

John Hiester Chevrolet responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. The John Hiester Chevrolet Team

August 10, 2023

The salesmen are excellent as are the service personnel. They all are extremely helpful and curious. More

by fredpruden
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Howard, Digital Airstrike
Report | Print
Aug 11, 2023 -

John Hiester Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. The John Hiester Chevrolet Team

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