John Hiester Chevrolet

Awesome Very friendly and welcoming. Nice to work with outstanding customer service. Reasonable offers and willing to work with budgets will look to heister i Very friendly and welcoming. Nice to work with outstanding customer service. Reasonable offers and willing to work with budgets will look to heister in the future More

Terrible Customer Service -- Flawed Warranty Was sold a Certified Pre-Owned Vehicle that was backed by a "172-point inspection". They checked off a bunch of boxes without actually inspecting anyt Was sold a Certified Pre-Owned Vehicle that was backed by a "172-point inspection". They checked off a bunch of boxes without actually inspecting anything. The cruise control didn't work, windshield wiper sprayer didn't work, and I found the previous owner's cell phone and personal belongings in the vehicle. How do I know that the engine and transmission are good if they didn't check anything else? Also their customer support was the worst. I was told that my complaint was valid but not their responsibility - "Human Error" was what they said. Philip Allen - fixed operations manager - never answered my calls about the issue either (I called ~50 times) - was always busy or out. Worst customer service and worst dealership that I have ever had to deal with. I will never buy a GM vehicle again or even recommend them. More

Awesome experience Great place to buy a car with great people. Everyone was very respectful and made me feel very important. I would recommend this place to anyone looki Great place to buy a car with great people. Everyone was very respectful and made me feel very important. I would recommend this place to anyone looking for a new or used car! More

Chevy Malibu We truly enjoyed working with hector on buying our new 2018 Chevy Malibu . Thank you for helping us find the best financial rate. This is my second ve We truly enjoyed working with hector on buying our new 2018 Chevy Malibu . Thank you for helping us find the best financial rate. This is my second vehicle I have purchased from this location! More

Laid back This was a laid back sales experience. They weren't pushy and were easy to deal with (which was the opposite of my experience at Hendrick Chevrolet in This was a laid back sales experience. They weren't pushy and were easy to deal with (which was the opposite of my experience at Hendrick Chevrolet in Raleigh). Fernando Alvarado was a great salesman and a pleasure to work with. The only disappointing aspect was being caught off guard by the terrible Chevy finance rate. To get a $1000 discount you have to finance with Chevy, but when the Chevy rate is 6% you end up paying more in interest than the rebate. Chevy needs to rectify this. Luckily the finance manager was able to find a much lower rate and they were willing to take $500 off to make up for the loss of the rebate. More

New Chevy Malibu Hybrid My salesman & Their Managers made the buying process very easy they were all very knowledgeable & professional . Dealership was very clean & modern. My salesman & Their Managers made the buying process very easy they were all very knowledgeable & professional . Dealership was very clean & modern. I moved here from Illinois & have visited other Chevy Dealerships. John Hiester Chevy in Fuquay- Varina will be my Chevy Home. Thanks to All for a Great buying experience. More

Friendly, patient, knowledgeable customer service Browsing for a car, sales associate Johnny approached, he was very friendly. We asked about a few cars and what we were looking at for our trade. We t Browsing for a car, sales associate Johnny approached, he was very friendly. We asked about a few cars and what we were looking at for our trade. We then went inside to discuss. Through out that time, we had a lot of back and forth conversation, between my spouse and myself. Johnny, gave us time and answered all of our questions. More

Exceptional service Hector,Eric and Trey gave me exceptional service in gathering the information for the bank, explaining my options, to get a Chevrolet vehicle. Staff w Hector,Eric and Trey gave me exceptional service in gathering the information for the bank, explaining my options, to get a Chevrolet vehicle. Staff was great from reception desk to the team member who drove me back to dealership after turning in my rental car. They have my business next time I’m ready for another Chevrolet More

My first electric vehicle I spent several hours working out a deal on a 2017 Chevy Bolt. No more gasoline for me and $7,500 tax rebate is nice. The car is fantastic and free c I spent several hours working out a deal on a 2017 Chevy Bolt. No more gasoline for me and $7,500 tax rebate is nice. The car is fantastic and free charging stations at public libraries and any local Chevy dealer means I don’t have to worry about my battery running out of charge! Kate the sales rep did her best to accommodate my requests. I appreciate her effort in getting me the car of my dreams! More

Very pleased The complete staff was extremely helpful . All were very professional and knowledgeable. No question went unanswered. The services provided were j The complete staff was extremely helpful . All were very professional and knowledgeable. No question went unanswered. The services provided were just what I need Thanks John Heister staff. More