John Hiester Chevrolet

This Review is for the Lillington Chevrolet Service Dept Don’t ever use this dealership. Their customer service is appalling and they don’t care about their customers. I purchased a 2008 BMW 5 series in Dec Don’t ever use this dealership. Their customer service is appalling and they don’t care about their customers. I purchased a 2008 BMW 5 series in Dec 17 with an extended warranty. The car developed a major issue and they refused to honor the warranty. And they charged me a needless $300 for a battery that was not the cause of the issue. Run for the hills!! More

Great experience Scott and Ron went above and beyond helping me get into a great vehicle for me. Very excited to have my new Cruze, and will be recommending my friends Scott and Ron went above and beyond helping me get into a great vehicle for me. Very excited to have my new Cruze, and will be recommending my friends and family to go here only! More

Friendly, fast, and honest In 2 hours and 44 minutes, Howard sold me my dream truck at a great price and managed my trade in. I could not have had a better experience. I will be In 2 hours and 44 minutes, Howard sold me my dream truck at a great price and managed my trade in. I could not have had a better experience. I will be returning to this dealership and this salesman for my future vehicle purchases. These people are an incredible team. More

Great people. Great service Very nice to deal with, responsive to questions and not your typical I want to sell you attitude Highly recommend Scott great to work with Very nice to deal with, responsive to questions and not your typical I want to sell you attitude Highly recommend Scott great to work with More

New 2018 Silverado Howard was a great salesman and knew his stuff about the truck. Made the buying process very easy and low stress. Love my new truck! Haven’t brought a Howard was a great salesman and knew his stuff about the truck. Made the buying process very easy and low stress. Love my new truck! Haven’t brought a new vehicle since 1998. Thanks again More

Thanks John Heister Fuquay Team I had a great experience, 3rd time frequent flyer with this dealership. Thank you! Howard was great as usual. He set up the deal with professionalism I had a great experience, 3rd time frequent flyer with this dealership. Thank you! Howard was great as usual. He set up the deal with professionalism and I felt that I came out on top on this deal. Ray the manager was very cordial, knowledgeable to the industry and knew how to work the numbers to get me in this vehicle. I would most certainly recommend this crowd to all my people. More

Excelent service Would recommend any family or friends and will be the only dealership i use. Awesome service and friendly staff Thanks alot guys im very satisfied. Would recommend any family or friends and will be the only dealership i use. Awesome service and friendly staff Thanks alot guys im very satisfied. More

Awesome Very friendly and welcoming. Nice to work with outstanding customer service. Reasonable offers and willing to work with budgets will look to heister i Very friendly and welcoming. Nice to work with outstanding customer service. Reasonable offers and willing to work with budgets will look to heister in the future More

Terrible Customer Service -- Flawed Warranty Was sold a Certified Pre-Owned Vehicle that was backed by a "172-point inspection". They checked off a bunch of boxes without actually inspecting anyt Was sold a Certified Pre-Owned Vehicle that was backed by a "172-point inspection". They checked off a bunch of boxes without actually inspecting anything. The cruise control didn't work, windshield wiper sprayer didn't work, and I found the previous owner's cell phone and personal belongings in the vehicle. How do I know that the engine and transmission are good if they didn't check anything else? Also their customer support was the worst. I was told that my complaint was valid but not their responsibility - "Human Error" was what they said. Philip Allen - fixed operations manager - never answered my calls about the issue either (I called ~50 times) - was always busy or out. Worst customer service and worst dealership that I have ever had to deal with. I will never buy a GM vehicle again or even recommend them. More

Awesome experience Great place to buy a car with great people. Everyone was very respectful and made me feel very important. I would recommend this place to anyone looki Great place to buy a car with great people. Everyone was very respectful and made me feel very important. I would recommend this place to anyone looking for a new or used car! More