John Hiester Chevrolet

Worst service department ever had to deal with I took the truck in for service on December 13,2018 for oil change and rotation and to apply a driver side assist handle. Once I had got home I saw th I took the truck in for service on December 13,2018 for oil change and rotation and to apply a driver side assist handle. Once I had got home I saw that the handle trim piece hand been trimmed instead of tucking In behind the dash like the passenger side and the piece that was removed. Now there is a gap we’re the trim piece sits on the dash. Called Mr Phillip Allen, parts and service director and never received a call back to get it resolved. The sad thing is that I was going to do the install and paid 31.00 in labor to have a professional do the install. What a mistake that was. More

Very professional Our sales agent Andrew was very professional and we didn’t feel pressured to buy. He was very personable and great to work with. Dan in financing did Our sales agent Andrew was very professional and we didn’t feel pressured to buy. He was very personable and great to work with. Dan in financing did a great job explaining our financing and warranty options and Jack was very helpful in explaining our new truck and all of the features and how to use them. We live 3 hours away and really appreciate your dealership making this a seamless process. More

Horrible Customer Service I purchased a passenger side window and door lock switch with the heated seat switches from them online, It did not work at all after install so i im I purchased a passenger side window and door lock switch with the heated seat switches from them online, It did not work at all after install so i immediately tried contacting them by phone and was forced to leave a message in which they never returned my call, so then I sent a couple e-mails about the situation and again no response I then went to a wrecking yard and got a used switch that worked perfectly. I realize that there is a limited return policy on electrical parts but I at least expected some kind of response back, In short they stole my $148.24 and I will never do business with them again More

This Review is for the Lillington Chevrolet Service Dept Don’t ever use this dealership. Their customer service is appalling and they don’t care about their customers. I purchased a 2008 BMW 5 series in Dec Don’t ever use this dealership. Their customer service is appalling and they don’t care about their customers. I purchased a 2008 BMW 5 series in Dec 17 with an extended warranty. The car developed a major issue and they refused to honor the warranty. And they charged me a needless $300 for a battery that was not the cause of the issue. Run for the hills!! More

Great experience Scott and Ron went above and beyond helping me get into a great vehicle for me. Very excited to have my new Cruze, and will be recommending my friends Scott and Ron went above and beyond helping me get into a great vehicle for me. Very excited to have my new Cruze, and will be recommending my friends and family to go here only! More

Friendly, fast, and honest In 2 hours and 44 minutes, Howard sold me my dream truck at a great price and managed my trade in. I could not have had a better experience. I will be In 2 hours and 44 minutes, Howard sold me my dream truck at a great price and managed my trade in. I could not have had a better experience. I will be returning to this dealership and this salesman for my future vehicle purchases. These people are an incredible team. More

Great people. Great service Very nice to deal with, responsive to questions and not your typical I want to sell you attitude Highly recommend Scott great to work with Very nice to deal with, responsive to questions and not your typical I want to sell you attitude Highly recommend Scott great to work with More

New 2018 Silverado Howard was a great salesman and knew his stuff about the truck. Made the buying process very easy and low stress. Love my new truck! Haven’t brought a Howard was a great salesman and knew his stuff about the truck. Made the buying process very easy and low stress. Love my new truck! Haven’t brought a new vehicle since 1998. Thanks again More

Thanks John Heister Fuquay Team I had a great experience, 3rd time frequent flyer with this dealership. Thank you! Howard was great as usual. He set up the deal with professionalism I had a great experience, 3rd time frequent flyer with this dealership. Thank you! Howard was great as usual. He set up the deal with professionalism and I felt that I came out on top on this deal. Ray the manager was very cordial, knowledgeable to the industry and knew how to work the numbers to get me in this vehicle. I would most certainly recommend this crowd to all my people. More

Excelent service Would recommend any family or friends and will be the only dealership i use. Awesome service and friendly staff Thanks alot guys im very satisfied. Would recommend any family or friends and will be the only dealership i use. Awesome service and friendly staff Thanks alot guys im very satisfied. More