John Hiester Chevrolet

Poor communication with customer, ask for a service it did not get completed, let vehicle run for 4 hours at idle to let it get warmed up I was told my service manager that this was not a bad thing I tota did not get completed, let vehicle run for 4 hours at idle to let it get warmed up I was told my service manager that this was not a bad thing I totally disagree with doing that to my vehicle, in the past have had good service but after this makes me not want to return More

Whenever I call for service appointments, the staff is courteous, polite and have the customer as their primary goal... I've never had a problem.. courteous, polite and have the customer as their primary goal... I've never had a problem.. More

Justin Hager and the whole team did a great job and the customer service was fantastic customer service was fantastic More

Nice dealership. Great service department. Easy to get to. I would highly recommend this dealership. to. I would highly recommend this dealership. More

Sales staff was very helpful throughout the order / delivery process. I only gave the dealership 3 stars because they do not include 3 year / 30,000 mile free oil change / tire rotations to new custome delivery process. I only gave the dealership 3 stars because they do not include 3 year / 30,000 mile free oil change / tire rotations to new customers. This is about a $750 value. Other dealerships in the Raleigh, NC area do include this free “Family Plan” for maintenance. More

I am always amazed at how this dealership goes out of its way to assist me. way to assist me. More

Very friendly polite knowlagable eager to make things Very friendly polite knowlagable eager to make things right fast service explained all that was done. Make suggestion to keep car in good running co Very friendly polite knowlagable eager to make things right fast service explained all that was done. Make suggestion to keep car in good running condition More

Very good service department, good customer service,friendly staff. There main concern is to customers satisfaction. service,friendly staff. There main concern is to customers satisfaction. More

Advisor was great. She contacted me daily with updates and seemed very concerned about my vehicle. and seemed very concerned about my vehicle. More

Very satisfied with the service at John Heister.The repair was done within the time frame given by the service rep.Megan was very courteous and professional.I would recommend this dealership. repair was done within the time frame given by the service rep.Megan was very courteous and professional.I would recommend this dealership. More