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John Elway's Crown Toyota
Ontario, CA
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Very professional. Always courteous and treat customers well. Great customer service and keep you updated on progress of service. Always courteous and treat customers well. Great customer service and keep you updated on progress of service. More
I have been going to this dealership for the past 20 years and my family and I have purchased and or leased multiple vehicles from Crown Toyota. I enjoy the atmosphere, friendliness, and professionalism years and my family and I have purchased and or leased multiple vehicles from Crown Toyota. I enjoy the atmosphere, friendliness, and professionalism the employees exude. I live getting my maintenance done here as well. The facility is exceptionally clean, there is free WiFi, coffee, and a small restaurant where you can get breakfast, or lunch or late afternoon snack. Plenty of comfy seating around the facility as well. The purchase and leasing process was super easy no haggling, attention to detail, and no over zealous salesmen trying to sell you something you don’t need. They fit you to the vehicle you want or need! I highly recommend them! Miguel Umana, our sales associate was extremely helpful, and professional. It is because of dedicated employees such as him that we continue to purchase our vehicles there. More
Great experience, excellent offers, and professional staff! Fazil guided me through each step, making my first car-buying experience smooth and stress-free. I visited several dealerships, but this branc staff! Fazil guided me through each step, making my first car-buying experience smooth and stress-free. I visited several dealerships, but this branch stood out as the most trustworthy. More
They removed the lug nut security key from the trunk to unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the truck, they left the dirty key in the front console cup holder and the security key package on the front passenger seat. Additionally, they left the trunk a mess when retrieving the lug nut security key, and did not return the driver's seat to it's original position. These are little things, but it shows the lack of concern and respect for the customer and their properties. More
First time in over 10 years that I do not have a 5+ review. Not pleased with the lack of communication.unlike as stated on my summary,I was not asked about replacing the cabin filter.No mention of repl review. Not pleased with the lack of communication.unlike as stated on my summary,I was not asked about replacing the cabin filter.No mention of replacing the 2 tires until work was completed.Also about the cover gasket seeping oil onto the transmission. More