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John Elway's Crown Toyota

Ontario, CA

4.8
1,460 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,460 reviews

January 16, 2025

Great service from cal Conner. Great dealership. Process was easy. Delivery was easy and smooth More

by joann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal conner, Danny Zendejas
Jan 17, 2025 -

John Elway's Crown Toyota responded

Joann, thank you for leaving Crown Toyota a five-star review, and congrats on your new ride! The Crown Toyota team is thrilled to hear that Conner ensured a smooth delivery process. Safe travels!

January 15, 2025

Very professional. Always courteous and treat customers well. Great customer service and keep you updated on progress of service. More

by christine.miracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse A. Perez
Jan 16, 2025 -

John Elway's Crown Toyota responded

Christine, thank you for highlighting the professionalism and customer service at Crown Toyota! We're glad to hear that our team kept you well-informed throughout your visit. We appreciate your support!

January 14, 2025

I have been going to this dealership for the past 20 years and my family and I have purchased and or leased multiple vehicles from Crown Toyota. I enjoy the atmosphere, friendliness, and professionalism More

by tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Umana
Jan 14, 2025 -

John Elway's Crown Toyota responded

Tony, thank you for your loyalty and kind words about Crown Toyota! We're delighted to hear that Miguel and our team have consistently provided a great experience over the years. We appreciate your recommendation and look forward to serving you again soon!

January 13, 2025

I was very pleased with the service I received. John Napolitono was great to work with and I will be referring other customers to him. More

by mab4154
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Napolitono
Jan 13, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that John provided you with excellent service at Crown Toyota! Thank you for considering us for referrals, and we look forward to assisting your friends and family in the future.

January 13, 2025

AJ did a good job of getting me in and out of the dealership quickly More

by Mark S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Jan 13, 2025 -

John Elway's Crown Toyota responded

Mark, thank you for leaving Crown Toyota a five-star review! We are happy to hear that AJ did a great job with your services. See you next time!

January 13, 2025

Great experience, excellent offers, and professional staff! Fazil guided me through each step, making my first car-buying experience smooth and stress-free. I visited several dealerships, but this branc More

by Yasaminh70
Recommend Dealer
Yes
Employees Worked With
Faisal, Wali Farzana
Jan 13, 2025 -

John Elway's Crown Toyota responded

Yasaminh70, we're delighted to hear that Fazil and the Crown Toyota team made your first car-buying experience smooth and stress-free. Thank you for choosing us as your trusted dealership!

January 12, 2025

Jeff Wade does a fantastic job with keeping me updated on my car's condition and what it needs to run smoothly. He is a true professional. More

by Josephmarmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Jan 13, 2025 -

John Elway's Crown Toyota responded

Joseph, we're delighted to hear that Jeff Wade is providing you with excellent service at Crown Toyota. Keeping your car running smoothly is our top priority!

January 10, 2025

The advisor is knowledgeable and friendly. The seating area is comfortable and clean. They provide free coffee and water More

by anthonywkwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ
Jan 13, 2025 -

John Elway's Crown Toyota responded

Anthony, we're delighted to hear you enjoyed the amenities and service at Crown Toyota. Thank you for sharing your experience with us!

January 08, 2025

They removed the lug nut security key from the trunk to unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the More

by CRBorrero
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Santana
Jan 08, 2025 -

John Elway's Crown Toyota responded

Thank you for bringing this to our attention. We apologize for the oversight and any inconvenience it caused during your visit to Crown Toyota. Your feedback is important, and we'll address these concerns with our team to ensure a better experience in the future.

January 08, 2025

First time in over 10 years that I do not have a 5+ review. Not pleased with the lack of communication.unlike as stated on my summary,I was not asked about replacing the cabin filter.No mention of repl More

by LilLoboxyz
Service Time
Recommend Dealer
No
Employees Worked With
IZAIAH DURAN( advisor)
Jan 09, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your feedback. It's concerning to hear about the communication issues during your visit, and I apologize for any inconvenience this may have caused. We strive to keep our customers informed every step of the way, so please feel free to reach out if you'd like us to address these concerns further or discuss how we can improve in future visits. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

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