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John Elway's Crown Toyota
Ontario, CA
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I waited over 3. 5 hours for a wheel alignment. I had to call them if not it would have been longer. Didn’t get any information about my vehicle afterwards.Will not be 5 hours for a wheel alignment. I had to call them if not it would have been longer. Didn’t get any information about my vehicle afterwards.Will not be returning. More
Great service. AJ Merida called me soon after I dropped off my car to inform me of maintenance needed, work that could wait until next service if I chose, and also AJ Merida called me soon after I dropped off my car to inform me of maintenance needed, work that could wait until next service if I chose, and also gave me an estimate of cost so I could decide what to do. I appreciated his thoroughness. More
This dealer has slipped in customer service quality. I have had my car serviced here since 2012 and the change is quite noticeable. My initial appointment was in a Monday at 945am. When I arrived the li I have had my car serviced here since 2012 and the change is quite noticeable. My initial appointment was in a Monday at 945am. When I arrived the lines were extensive with the dealer short on service assoc. after finally being checked in, I was told that they were overwhelmed. I offered to return another day and scheduled an appointment in the spot. When I arrived to my newly scheduled appointment, I learned that it had not been scheduled and that they would see me nevertheless. My vehicle needed a computer assessment however there was no one available to provide this. I asked that the manager be notified. She was and I was ultimately given the assessment. Nothing like this would have happened in the past here. They were conscientious and customer oriented while still being profitable. I don’t see the same level of loyalty to the customer now. More
I was checked in quickly. Everything was explained to me. All employees were courteous. Jesse texted me when my car was ready and I was soon on my way. A pleasant experience a Everything was explained to me. All employees were courteous. Jesse texted me when my car was ready and I was soon on my way. A pleasant experience as it has been every time I have brought my car for servicing at Crown Toyota. More
Prompt, accurate, and professional service. My Service Tech is PJ Mora. I have been doing My Service at CROWN TOYOTA for the last five years and have been very happy with their service My Service Tech is PJ Mora. I have been doing My Service at CROWN TOYOTA for the last five years and have been very happy with their service More
All the staff has been great! Starting with the salesman, financial person, to the people that greet you when you bring your car in for maintenance. They are courteous , friendly Starting with the salesman, financial person, to the people that greet you when you bring your car in for maintenance. They are courteous , friendly, and very respectful. Everything they are going to do and did on my car is throughly explained. My car is always ready before or on time as when they told me when I dropped off the car. Thank you Crown Toyota! More