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John Elway's Crown Toyota

Ontario, CA

4.8
1,460 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,460 reviews

January 26, 2025

I waited over 3. 5 hours for a wheel alignment. I had to call them if not it would have been longer. Didn’t get any information about my vehicle afterwards.Will not be More

by jb124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aj
Jan 27, 2025 -

John Elway's Crown Toyota responded

I'm sorry to hear about the long wait and lack of communication regarding your wheel alignment. We strive for efficient service and clear updates, so it's disappointing that we fell short during your visit. Your feedback is valuable to us, and if there's anything we can do to make this up to you, I ask that you please reach out directly. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

January 26, 2025

Great experience here at all times. Take care of me every time I need service. More

by Edward Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Perez
Jan 27, 2025 -

John Elway's Crown Toyota responded

Edward, thank you for the great review. We look forward to seeing you again at Crown Toyota!

January 25, 2025

Great service. AJ Merida called me soon after I dropped off my car to inform me of maintenance needed, work that could wait until next service if I chose, and also More

by sharonsunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Jan 27, 2025 -

John Elway's Crown Toyota responded

Sharon, we're delighted to hear that AJ provided you with such thorough and informative service at Crown Toyota. Thank you for sharing your experience!

January 23, 2025

This dealer has slipped in customer service quality. I have had my car serviced here since 2012 and the change is quite noticeable. My initial appointment was in a Monday at 945am. When I arrived the li More

by sheryllee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Pulido
Jan 23, 2025 -

John Elway's Crown Toyota responded

Sheryllee, thank you for sharing your experience with us. It's disappointing to hear about the decline in service quality you've noticed over the years. We strive to maintain high standards and appreciate your feedback as it helps us improve. These comments will be shared with the management team, but if there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 23, 2025

I was checked in quickly. Everything was explained to me. All employees were courteous. Jesse texted me when my car was ready and I was soon on my way. A pleasant experience a More

by lkmccown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Perez
Jan 23, 2025 -

John Elway's Crown Toyota responded

We're happy to hear that your experience at Crown Toyota was so pleasant! It's great to know Jesse and the team took good care of you, ensuring everything was explained clearly. Thank you for trusting us with your vehicle!

January 22, 2025

Adrian was outstanding. He was very professional and went out of his way for me. More

by Dodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Pulido, Tina Chapman
Jan 22, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing this wonderful praise for Adrian at Crown Toyota!

January 20, 2025

I’ve been dealing with the dealership for the past 10 to 15 years been good so far can’t complain More

by rafael_rogel16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Serrano, Danny Zendejas
Jan 20, 2025 -

John Elway's Crown Toyota responded

Thanks for the 5-star review, Rafael. We hope to see you again at Crown Toyota!

January 20, 2025

Great place to to buy a car and service it as well , great prices and customer service. More

by cobomart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cabacungan
Jan 21, 2025 -

John Elway's Crown Toyota responded

We're glad to know that we've provided excellent experiences during your visits to our Crown Toyota dealership! Thanks for sharing your positive review with us. We appreciate it!

January 19, 2025

Prompt, accurate, and professional service. My Service Tech is PJ Mora. I have been doing My Service at CROWN TOYOTA for the last five years and have been very happy with their service More

by Tanyakhattab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Mora
Jan 20, 2025 -

John Elway's Crown Toyota responded

Tanya, thank you for your loyalty and kind words about PJ Mora and the team at Crown Toyota! We're delighted to hear you've been satisfied with our service over the years. We are looking forward to continuing to serve you in the future!

January 17, 2025

All the staff has been great! Starting with the salesman, financial person, to the people that greet you when you bring your car in for maintenance. They are courteous , friendly More

by Psev21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Gonzales
Jan 17, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Crown Toyota provided courteous and timely service. We appreciate your kind words and look forward to serving you again in the future!

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