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John Elway's Crown Toyota

Ontario, CA

Overview
Reviews
4.8
1,368 Reviews
Call Dealership (855) 996-5075
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1201 Kettering Drive

Ontario, CA

91761

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Showing 1,368 reviews

December 02, 2024

Just bought a new to us 2022 Toyota 4Runner TRD Offroad from Crown Toyota. Have to say the experience was truly pain free and non-stressful. Our sales guy Robert Wynn was very friendly and not pushing us i More

by juanlpz7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wynn/Sales and Sonny/Finance
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Dec 03, 2024 -

John Elway's Crown Toyota responded

Juan, we're delighted to hear that Robert and Sonny made your experience at Crown Toyota so enjoyable! Thank you for recommending us, and we hope you're loving your new 4Runner TRD Offroad. Safe travels ahead!

December 01, 2024

Excellent customer service. Michael was very knowledgeable when questions arise on the my new purchase I a happy customer. More

by ctostado2170
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvia Magaña
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Dec 03, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Michael provided excellent customer service and helped make your experience at Crown Toyota a positive one. Enjoy your new purchase, and thank you for choosing us!

November 30, 2024

Horrible experience at this dealership they have no sense of customer service here they do not communicate to the customer about concerns at all More

by robert dollison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian (new employee), Jeff Wade, Gary Zondervan, Aaron Barton, Robert Cabacungan, Dan Casillo, Gina Kennedy, Kon Baur, Jorge Buenrostro, Tina Chapman
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Dec 02, 2024 -

John Elway's Crown Toyota responded

Robert, I'm sorry to hear about your experience. We strive for clear communication and excellent service, so it's concerning to read this feedback. Please reach out when you have a moment; I'd like the opportunity to address any concerns directly with you. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

November 30, 2024

They are frendly, and respectfully and also they can help you really ,really fast nice treatment Thank you guys. More

by eduardojonathan0125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor and Leo
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Dec 02, 2024 -

John Elway's Crown Toyota responded

Eduardo, we're delighted to hear that you had a positive experience with our team at Crown Toyota. Thanks for the kind words and support!

November 30, 2024

Scott at Crown Toyota really came through on my first new car purchase, will highly recommend people visit Crown Toyota in the future. More

by Robbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Straley
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Dec 02, 2024 -

John Elway's Crown Toyota responded

Robbie, we're delighted to hear that Scott made your first new car purchase a great experience at Crown Toyota. Thank you for recommending us! Welcome to the Swickard family!

November 30, 2024

Really great customer service very friendly and makes you feel comfortable being at the dealership More

by ramonm913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvia Magana
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Dec 02, 2024 -

John Elway's Crown Toyota responded

Thanks so much for your feedback! We look forward to your next visit to Crown Toyota!

November 30, 2024

Buying a new car at Crown Toyota was a great experience. Bri was knowledgeable and very helpful. More

by marialcabrera2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bri , Sonny Dario
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Dec 02, 2024 -

John Elway's Crown Toyota responded

We are so glad to hear that you had an excellent purchasing experience with Bri. Thanks for choosing Crown Toyota! Welcome to the Swickard family!

November 28, 2024

The staff was very friendly and super helpful. We are thankful for all the help we received! More

by angie_cortez92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saalim
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Dec 02, 2024 -

John Elway's Crown Toyota responded

Thanks so much, Angie. We look forward to your next visit to Crown Toyota!

November 27, 2024

Great dealership, friendly staff, Huge selection of Toyota trucks, will definitely return here to buy my next truck. My salesman Micheal Checkman was great, listened to my needs and got me just what I More

by gomezpablo1024
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Checkman
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Nov 27, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Micheal and the team at Crown Toyota provided you with a great experience! Thank you for recommending us, and we look forward to helping you find your next truck in the future. Safe travels until then!

November 27, 2024

Aaron from Crown Toyota I was completely impressed with their professionalism and customer service. Aaron he's very helpful and got us the car we wanted. More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Hossain
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Nov 27, 2024 -

John Elway's Crown Toyota responded

Janet, we're delighted to hear that Aaron provided you with such excellent service at Crown Toyota. Thank you for sharing your experience and enjoy your new car!

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