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John Elway's Crown Toyota

Ontario, CA

4.8
1,455 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,455 reviews

February 12, 2025

Yadira P. was wonderful. She spent extra time finding the right vehicle and ensured I felt comfortable with its features, answering all my questions. Silvia M. More

by kryssyhayes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yadira Perez and Silvia Magana
Feb 12, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Yadira and Silvia provided such exceptional service at Crown Toyota! It's great to know they made your experience comfortable and informative. Thank you for choosing us, and enjoy your new vehicle!

February 12, 2025

The salesman, the sales manager, were all wonderful. I have zero complaints about the personal side of this. Now the other part is it just takes too darn long. I was there for hours and hours. I think I More

by fern3408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Temores, Mustafa Abdelkarim, Marlon Castellanos, and Khadim Faye
Feb 12, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with us at Crown Toyota. We're glad to hear that our team, especially Khadijah, made a positive impression on you. We apologize for the lengthy process and appreciate your patience; we'll certainly take this feedback into consideration as we work to improve efficiency in the future!

February 12, 2025

I took my 2023 Tacoma in for 60K service. I met AJ in the service department. He was very kind and friendly to work with. He also explained what was going to happen on the 60K service. Everyt More

by Tvanpvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Feb 12, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that AJ provided such a positive experience during your 60K service at Crown Toyota. It's great to know everything was completed efficiently and with clear communication. We look forward to welcoming you back next time!

February 11, 2025

Very fast, friendly and easy to work with. Cal was quite the professional and answered every question we had. More

by AHE9019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Conner
Feb 11, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Cal provided a fast and friendly experience at Crown Toyota! Thank you for sharing your positive feedback, and we're here if you have any more questions in the future.

February 11, 2025

Very helpful and professional, felt special as a customer. I would definitely recommend dealership to anyone. More

by michaelpatrickdaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
Feb 12, 2025 -

John Elway's Crown Toyota responded

Michael, we're delighted to hear you felt special as a customer at Crown Toyota! Thank you for recommending us and sharing your positive experience.

February 09, 2025

I hope service was completed just as it was told it was going to be done More

by snshine7212
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mendibles
Feb 10, 2025 -

John Elway's Crown Toyota responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

February 09, 2025

The dealership is located of the 15 freeway in ontario, ca. The staff members are very friendly and nice More

by Tvanpvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wynn, Claudia Flores
Feb 10, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that you found our team at Crown Toyota friendly and welcoming! Thank you for taking the time to share your experience with us.

February 09, 2025

Diego was an excellent and answered all my questions. I was kept informed during the whole process. More

by RDJamison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Canchola
Feb 10, 2025 -

John Elway's Crown Toyota responded

Thank you for giving a shoutout to Diego and leaving Crown Toyota a five-star review!

February 08, 2025

Jesse was very helpful in helping me understand the service I would be receiving that day and also what was recommended for my next visit. More

by marquez0691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 10, 2025 -

John Elway's Crown Toyota responded

We're glad to hear Jesse was able to assist you with your service needs at Crown Toyota. Thank you for sharing your experience, and we look forward to seeing you on your next visit!

February 08, 2025

My experience with Crown Toyota was very satisfying. Team member Izaiah Duran was extremely courteous and most helpful. I will be returning to have my Tacoma truck serviced when needed More

by joetrejo1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izaiah Duran
Feb 10, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Izaiah provided you with courteous and helpful service at Crown Toyota. We look forward to seeing you again for your Tacoma's servicing needs!