John Elway's Crown Toyota

One of the worst car buying experience in my life! I made a deal with the sales team and I was on my way to the finance dept where I encounter THE most horrible experience. The finance manager, Anthony made a deal with the sales team and I was on my way to the finance dept where I encounter THE most horrible experience. The finance manager, Anthony Barnes was rude and condescending. Needless to say, I walked away from the deal and purchased my vehicle from another dealership. More

I loved Jesse, he was most inviting. The gentleman who looked a lot like actor Tom Arnold was ok, but a little all over the place. Ruben was extremely pushy and kind of rude, but he was great at his job. looked a lot like actor Tom Arnold was ok, but a little all over the place. Ruben was extremely pushy and kind of rude, but he was great at his job. Ruben almost ruined the experience, but I still would recommend them because all parties worked hard to help us get our cars. More

I flew from Arizona to California to visit my sister. My Nephew and Niece live in Fontana and have their Toyota Tacoma serviced at John Elway's Crown Toyota. They suggested I visit the dealership to see if Nephew and Niece live in Fontana and have their Toyota Tacoma serviced at John Elway's Crown Toyota. They suggested I visit the dealership to see if they had a vehicle I might consider purchasing. My G35 had just been totalled in an accident, so, I made the trip to the dealership and I scored! I was met on the lot by Gary, a sales associate, who after listening to my story, showed me a 2007 IS350. We took it out for a test drive...I love it! After returning to the dealership, I was introduced to Russ Tilton, one of the managers. Very professional, friendly...I felt no pressure and there was no hesitation. I wanted that car. Ray, one of the finance managers assisted...again, no pressure. On the way out of the dealership, I even met one of the owners, Pax, great guy. The only one I missed meeting was John - Mr. Elway....I've purchased several cars in my life and it hasn't always been the most enjoyable experience. The staff at Crown Toyota made it good for me. Good enough that I will recommend them to anyone I know that's looking for a hassle-free, buying experience. They have the inventory, a knowledgable, personable staff and are accommodating. When I am ready to purchase another vehicle, I'll be back to Crown... More

Went for routine 50,000 mile service. Never received a call that my truck was ready to pick up. When I called in, I was told that ONLY my service rep could tell me if my truck was ready, but he was not a call that my truck was ready to pick up. When I called in, I was told that ONLY my service rep could tell me if my truck was ready, but he was not available so I left him a message. Never heard back, so called again. Again told that my service rep is the ONLY person at the entire service dept. who can tell if my car is ready (which is a HORRIBLE system considering it must be on the computer). Waited over 1/2 hour for my service rep to finally call back. My truck had been ready the whole time. No apologies or explanations. Won't be going back to this dealer again. More

Jeff Blay, Internet Truck Manager, was fantastic to deal with. I was in town, visiting from out of state. I really didn't know if I wanted to buy a new truck, but Jeff helped me with my decision. He knows a with. I was in town, visiting from out of state. I really didn't know if I wanted to buy a new truck, but Jeff helped me with my decision. He knows a lot about trucks!!!Upfront warm and friendly, he helped me find the exact new Tacoma, I was looking for. The price was very fair and the process was simple and easy. I will recommend Crown Toyota and the internet department to all of my friends and family. More

Over the past six years, I have serviced several Toyotas at this dealership. All of my experiences have been excellent. Most recently, I have had exceptionally good experiences working with Jeff Wade, Ser at this dealership. All of my experiences have been excellent. Most recently, I have had exceptionally good experiences working with Jeff Wade, Service Manager. His customer service and integrity are exceptional. He has consistently ensured that I am treated fairly and equitably, and looks out for my welfare and the welfare of my vehicle, while being fair with both the dealership and me. I purchased a 2003 Highlander from the dealership and a service contract (or extended warranty). When I discovered a problem with the transmission, I took the vehicle to Jeff. He correctly diagnosed the issue and worked diligently to ensure that the warranty company would cover the costs assured in the contract. This required a great deal of his time and energies, but he persisted and succeeded in providing all the paperwork and test results that the warranty company required to pay for the replacement transmission I required, less the deductible. Since that incident, he has consistently provided the same level of care and service whenever I have needed vehicle servicing. I will always take my vehicle to him for work, and would recommend him to others without any reservation. More

From the moment we met Dan, we were completely at ease. He made car buying a fun experience for my son who is a first time buyer and myself who doesn't like to buy cars. He laid out all of our options, ma He made car buying a fun experience for my son who is a first time buyer and myself who doesn't like to buy cars. He laid out all of our options, made suggestions and let us decide what we wanted to do. There was no pressure to buy today,He said to think it over and give him a call. We actually came back the next day and did the necesary paperwork and drove home in a new Scion that day. Thank you Dan Rogers and Crown Toyota. More

I purchased my Solara at this location about four years ago. I have never had my vehicle serviced anywhere else because this dealership is the best at customer service and quality. I visit Jeff wade from t ago. I have never had my vehicle serviced anywhere else because this dealership is the best at customer service and quality. I visit Jeff wade from the Silver team and he gets me in an out quickly every time and is very courteous and accurate. I will never take my vehicle any where else for service. This place is top notch! More

From the moment my husband and I stepped on the lot, John stepped out and greeted us with a smile. We explained how we were just there to look at vehicles and were browsing several of the dealerships in the stepped out and greeted us with a smile. We explained how we were just there to look at vehicles and were browsing several of the dealerships in the Ontario Auto Mall to become with familiar with which auto we may want to purchase in a few months when my husband received his bonus check. We had just been to 4 lots already in the morning, and I had explained that we needed a 3rd car just to drive around in town and were looking for good gas mileage, I of course wanted something "cute" along with comfort and we had owned a Corolla back in the early 90's so wanted to look at them. On the other lots once we explained we were not interested in actually purchasing for a few months, the spirit and salesmanship dwindled from our salesperson and they seemed to lose interest in even showing us any vehicles once they realized they were not making the sale today. John however took the time to still show us what Crown Toyota had to offer, explained how it was owned by John Elway and how they took pride in the cars and service they offer. He seemed to really enjoy his job and sharing what each car had to offer. He showed us the Corolla, and I was interested in the Matrix so he showed us those and then we turned a corner and he said "hey you may like the new Scion XD we have here". I got in this little silver car and I loved the fit. The seat felt like it was made for me, yet I was riding high like an SUV. John showed me how I could plug my I-pod in, how the seats in the back adjusted and could accomodate shopping by folding down the seats or tilt backward for comfort, how even for him in the back seat there was plenty of leg room and advised we should take a test drive to really know if its something we may be interested in later on. I told my husband while John went to get the key to be prepared for a bumpy loud ride--that this thing was going to feel like a tin can, but was I fooled. The car really surprised me for seeming so small it really wasn't. It is sporty, a little bumpy shock wise to be expected for this type of car I think, but exactly what I was looking for. Inexpensive, economical and "cute". I asked if we could have some brochures and information and John's card, but then John said "well maybe we should come inside and I'll just show you the specials we have going this last weekend of January and get you the brochure". We both looked at each other and agreed it can't hurt to see what deals they have going knowing full well we weren't prepared to buy yet but John was not giving us the hard sell, so what the heck. The month end special included a lease option for the XD with a small down. When John walked away to check something out my husband of course breaks our code for definitely not purchasing today and says "you know we can do this now if you want to. You seem to really like the car". We told John what we wanted our payment max to be and he came back with an offer that was just under the monthly payment and a down payment we could live with today. We explained he sold us--that the car sold us and we were definitely interested in the car so he went to clean the car up. Then all of us a sudden a manager came and told us the rate they worked up for us from the pamphlet we had looked at only applied to the XD Limited Release Series 3.0 car so the payment was going to be a little out of our budget. There was the little sparkly brown 3.0 parked out front. I had looked at it with all its great trim kit but thought it was out of our reach since the sticker price was a little higher than what we were looking for so didn't even consider it. I went and looked at it again. We were going to leave empty handed at this point but then the main store manager and John explained to us that if we liked the limited release car even though the sticker price was higher that the payment would actually be lower than the other one we had first chosen because of the deal that was going on. They asked "do we have a deal" and of course they did. I love my little cocoa puff and would recommend Crown Toyota/Scion to anyone. Ask for John Villalobos! More

I am from northern California and this is my third vehicle I have purchased from Stacey. The last two purchases from her have been made in less than a year. She is great to work with. She is courteo vehicle I have purchased from Stacey. The last two purchases from her have been made in less than a year. She is great to work with. She is courteous, efficient, knowledgeable and full of integrity. Bottom line she is trustworthy and worth the trip to the south land for my vehicles. More