John Elway's Crown Toyota

Bought it over the phone from a little Pit Bull. After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was g After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was going to buy a truck, and I told her that I was just looking and that I was not going to ready until the first of the 2014. Beatrice ask me if she could contact me then, and I said yes. She contacted me in Jan. and Feb. Itold her I still was not ready yet and thanked her for the calls. Beatrice called me in March and I told her that I was ready to buy. I told her what I wanted to buy and what it was going to cost me. She called me back withing 5min. with a price that was given to her from Vince Folia (sales manager) . I counterd back with a price and again within 5min. Beatrice called me back and told me that Vince accepted my counter offer. I told her SOLD, go ahead and order my Tacoma since what I wanted was not available. Beatrice told me that it would take about nine weeks to get my truck and I told her that was fine. And nine weeks later I had my new Tacoma. I call Beatrice my little Pit Bull (and I mean that in a good way). Since last Oct.2013 she latched on to me and did not let go until she knew that I was completely satisfiied and happy with my purchase, which I am. Thank you Beatrice. I purchased three other cars from Crown Toyota in the past and this the best experience I have had with Crown and I didn't even have to leave my house. Thanks again Beatrice and Vince More

Worst day of my life Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrib Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrible. We were ignored, when the manager did bother to come over he kept telling us it would be 30 minutes, it was closer to 2 hours! He was disrespectful and unprofessional. When my husband went up to him to ask if he could get a ride so he could sell our old car Vincent first asked him if we were going to give him an excellent review. When my husband kindly told him it wouldn't be excellent but it would be good Vincent then said he didn't want to do the deal anymore. Simply because we told him he wasn't going to get a perfect hundred he rather we leave so his score wouldn't be affected. After that rude remark we told him we didn't want the deal, no reason to do business with people who only treat you like a money bag. The GSM came over to ask what happened when we explain he tried to justify the rude remarks, we then left. I cannot believe it is the higher ups that would be the problem. But if they can't be professional it makes it tough to trust anyone at this dealership. More

Toyota Tacoma Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 More

John villalobos I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so s I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so since that's what I was looking for we stopped first. My mom did not want to deal there cause the guy was super pushy about the car but he did not even own a BMW but was quick to bash other dealerships that's sold used ones. So my mom said let's go to crown like we planned and when we got there john walked out to greet us we were already annoyed at the bad experience we had just had, but John was not pushy everything we asked him he smiled and it was not a issue nor did he push us. He showed us the 2 cars I wanted to see without hesitation took us on 3 test drives and still did not push the sale. My mom works for the banking industry and that's one thing she always strives on is awesome customer service and that's what John did, we only went to look but because of his kindness and friendliness my mom allowed me to get car with him! Hats off to john V you are what a car salesman is made of & what is sometimes over looked but great customer service. More

Best Experience Ever! We had a very pleasant time working with Ramon Cervantes for a purchase of a new Toyota Corolla. Ramon was extremely patient and very willing to work We had a very pleasant time working with Ramon Cervantes for a purchase of a new Toyota Corolla. Ramon was extremely patient and very willing to work with us to get the exact car that we wanted. We have purchased several cars at various dealerships and sales people in the Southern California area, and Ramon was by far the most knowledgeable and upfront person that we have dealt with. He genuinely cares for his customers and wants to make sure that you are comfortable with your purchase and of the car that you are buying. Ramon is a great asset to the dealership and I would strongly encourage anyone that is looking to buy a car to talk to him and work with him at Crown Toyota. More

Destiny John was amazing! My 19 year old was stuck on wanting a BMW, we went to savage first the guy was rude and pushy we left and went to Toyota and was app John was amazing! My 19 year old was stuck on wanting a BMW, we went to savage first the guy was rude and pushy we left and went to Toyota and was approached my John he was so kind understanding but most important not pushy which we loved he listened to us and acknowledged our needs! He gets a A+for customer service in my book! They need more workers like him. More

Exceptional Customer Service I purchased a used Scion TC today, and I could not be more pleased with my experience! From the moment that I spoke to Tamer Gerges on the phone, I kn I purchased a used Scion TC today, and I could not be more pleased with my experience! From the moment that I spoke to Tamer Gerges on the phone, I knew that this car buying experience would be different from previous ones. Tamer was professional, direct, and expedient. The car was ready at the front door when I arrived for a test drive (great customer service). Once I decided to purchase the car, Tamer promptly processed documents and consulted with his manager in order to close the deal promptly. There was no haggling at all! My experience with Tamer exceeded my expectations and exemplified the prompt and legendary service that John Elway Crown Toyota prides itself on providing. More

My time at this dealership. This dealership and Mr. Raza were amazing! I have been to many other dealerships and sale lots but never felt comfortable buying a car from them, I wo This dealership and Mr. Raza were amazing! I have been to many other dealerships and sale lots but never felt comfortable buying a car from them, I would recommend this dealer ship to many people! More

NOT THE SAME AS ALL THE OTHER JUSTIN WAS GR8 HE NEVER TRIED TO PUSH ME TO A BIGGER PACKAGE ON THE TUNDRA THAT I BOUGHT I KNEW WHAT I WANTED AND I DIDN'T WANT TO DOWN GRADE FROM WHA JUSTIN WAS GR8 HE NEVER TRIED TO PUSH ME TO A BIGGER PACKAGE ON THE TUNDRA THAT I BOUGHT I KNEW WHAT I WANTED AND I DIDN'T WANT TO DOWN GRADE FROM WHAT I ALREADY HAVE IN MY 2011 SR5 TUNDRA BUT SINCE TOYOTA ADDED THE PLATINUM THEY TOOK AWAY SOME FEATURES FROM THE SR5 A LITTLE BIT. HE WAS WILLING TO GO TO THE OTHER LOTS IF I DIDN'T FIND WHAT I WANTED. HE ALWAYS TRIED TO MAKE EVERYTHING SO EASY & I WAS SURPRISED HOW HONEST JUSTIN WAS HE HAD NEVER TRIED TO PLAY THAT SALESMAN GAME (TELL YOU WHAT YOU WANT TO HEAR SO THEY CAN MAKE A SALE) IF I PLAN ON BUYING ANYMORE VEHICLES I WILL ONLY BE DEALING WITH JUSTIN. I HAD SOME ISSUES WITH MY PHONE CONNECTING TO THE BLUETOOTH I HAD CALLED JUSTIN AND HE TOLD ME TO COME DOWN SO HE CAN FIX IT. I HAD A GREAT TIME DEALING WITH JUSTIN HE DOESNT MAKE IT REAL LIKE A SALE. More

Justin Sebring rocks! We wanted to take a minute to say how much we enjoyed working with Justin Sebring on the purchase of our new Toyota Tundra! My husband called to spea We wanted to take a minute to say how much we enjoyed working with Justin Sebring on the purchase of our new Toyota Tundra! My husband called to speak with Justin (after reading some favorable online reviews about him on DealerRater.com) before we drove to the dealership. My husband described to Justin the vehicle we were looking for. When we arrived at the dealership, Justin was available, personable, very friendly (and funny!). He was not pushy or intimidating at all. He quickly got our two vehicles appraised for their trade-in values and showed us the truck my husband had described to him on the phone. Even when we changed our minds about the color of the vehicle we wanted, he found the "perfect one" buried somewhere on the lot and drove it up to the front for us to see. We didn't have to walk long distances to see it which was great considering it was close to 100 degrees that day! Justin did his very best in helping us negotiate a deal we would be comfortable and happy with. He treated us with respect and we felt he was being completely honest with us the entire time we were working with him. It took quite awhile to complete our purchase (several hours) but considering it was Memorial Day and the dealership was extremely busy, we understood and Justin was always around making sure we were comfortable while we waited. A very nice, professional young man! My husband and I are extremely happy with our new truck and how we were treated at Crown. Justin made the experience much more pleasant than it could have been (and from past experiences, it's been a nightmare!). He's a fantastic salesman who puts the customer first, makes them feel at ease and never pressures them in any way, shape or form. THAT is so refreshing! We will definitely refer friends and family to Justin in the future and if he is still around when we need another vehicle, we'll be requesting him as well! Thank you, Justin! You rock!! Cindy & Larry Preece More