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John Elway's Crown Toyota

Ontario, CA

4.8
1,376 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,376 reviews

September 25, 2024

Daniel and Carlos helped me out! I always have a great experience at Crown Toyota! This is the 3rd purchase from them. More

by Stevo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel and Leon, Carlos Galvez
Sep 26, 2024 -

John Elway's Crown Toyota responded

Stevo, we're delighted to hear that Daniel and Carlos provided you with another great experience at Crown Toyota! Thanks for your continued support and enjoy your new vehicle!

September 23, 2024

I purchased my vehicle at Crown Toyota I’m so happy fot it, I recommend Ana and Khadim when purchasing a vehicle at the dealer More

by La guerita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana and Khadim
Sep 23, 2024 -

John Elway's Crown Toyota responded

Thank you for recommending Ana and Khadim! We're delighted to hear you're happy with your purchase from Crown Toyota. Enjoy the new ride!

September 22, 2024

Friendly, knowledge, down to earth, and witty staff. Very eager to help in any way they can. More

by AnaMT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Saravia, Sonny Santa Ana
Sep 23, 2024 -

John Elway's Crown Toyota responded

Thank you for your confidence in Crown Toyota, and for your business. We are grateful to have you as a customer!

September 22, 2024

Eli Palacio was my sales person and they were amazing. They found a Camry that matched what I was looking for and had me rolling in no time. The managers were also great because they were able to help me More

by Danielthesoundguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Palacio
Sep 23, 2024 -

John Elway's Crown Toyota responded

Daniel, we're delighted to hear that Eli and the rest of our Crown Toyota team provided such a fantastic experience. Thanks for your loyalty and kind words! Enjoy your new Camry!

September 22, 2024

I love people from this dealer everyone is so nice I’m glad buy my car there More

by Hiliana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vitaliy Ikhrata
Sep 23, 2024 -

John Elway's Crown Toyota responded

When a Crown Toyota customer says words like this, we know we're doing things right! Thank you so much, Hiliana!

September 22, 2024

It was great ! !! Very kind and helpful on my new vehicle, thank you again I appreciate it More

by Brendankies8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khadim
Sep 23, 2024 -

John Elway's Crown Toyota responded

This is exactly the kind of feedback we work hard for at Crown Toyota. Thank you!

September 22, 2024

DO NOT PURCHASE A VEHICLE FROM THIS LOCATION. They damage vehicles while in for service and repairs and refuse to make it right after numerous attempts. My 2024 Toyota 4Runner TRD Pro went in for More

by tbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Woods
Sep 23, 2024 -

John Elway's Crown Toyota responded

Trevor, I'm really sorry to hear about your experience. This situation is definitely not up to our standards and I apologize for any inconvenience caused. I'd like the opportunity to discuss this further with you and find a resolution that works. Please reach out when you can. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

Sep 26, 2024 -

tbrown responded

Update: Anthony Woods (GM) called me first thing in the morning on his personal cell and apologized about what happened. We went over everything in detail and came to a unanimous agreement. My review will go from 1 star to 4 stars strictly because of Anthony Woods (GM) making it right. I wish I could make it 5 stars but unfortunately cannot due to what happened with Steve Khalid (sales manager). If you have any issues please reach out to Anthony Woods (GM) very personable gentlemen and he will make things right.

September 18, 2024

Staff was very polite and answered my questions, kept me informed with a walk around video of my vehicle, and service was completed on time. More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Perez
Sep 18, 2024 -

John Elway's Crown Toyota responded

Carmen, we're delighted to hear that our team at Crown Toyota provided you with excellent service and kept you well-informed. Thanks for the positive feedback!

September 18, 2024

This is a really honest dealer with great customer service. Dan Rogers helped us greatly in the process. More

by DLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Rogers
Sep 19, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Dan and the Crown Toyota team provided you with excellent service. Thanks for sharing your positive experience!

September 17, 2024

elias was very helpful and made sure i was well taken care of. he made sure i was getting the best service possible More

by amanda guerena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
elias
Sep 17, 2024 -

John Elway's Crown Toyota responded

Amanda, we're delighted to hear that Elias provided you with excellent service at Crown Toyota. Thanks for sharing your experience!

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