John Elway's Crown Toyota

Great sales experience! BIG thanks to Tonya Tillema for making our recent car-buying experience fast, comfortable and fun! We came in leaning toward one model for practical r BIG thanks to Tonya Tillema for making our recent car-buying experience fast, comfortable and fun! We came in leaning toward one model for practical reasons, but Tonya helped us realize that it's possible to have both practical and FUN in the same great car. Also, kudos to the dealership for moving to a new, no-haggle One Price policy. Tonya gave us this experience as internet buyers, but we understand soon everyone (not just internet buyers) will be able to take advantage of fair and transparent pricing and a painless purchase experience -- not something one always associates with auto dealerships! We will be sure to let friends and family know this is a dealership you can trust. This is our third purchase from John Ellway Toyota in Ontario and next time we're in the market for a car it will be where we return -- hopefully Tonya will be there to help again. More

Great experience buying our family van! We are so lucky to come to this dealership to buy our 3rd car with Tonya Tillema. She is so knowledgeable, friendly and smart, that we just keep comin We are so lucky to come to this dealership to buy our 3rd car with Tonya Tillema. She is so knowledgeable, friendly and smart, that we just keep coming to buy cars with her help every time we need the car. Tonya was so helpful and so professional in comparison with other dealership professionals, that we came to conclusion that we would not find a car and a salesperson at other dealerships like Longo, Citrus, Nissan and others, that could beat experience of working with Tonya and with John Elway Toyota. We feel so blessed, because we found exact car, features, payment and good price for our trade, also Ron in finance is very prompt, helpful and professional-just great experience overall! Thank you Tonya, Ron and John Elway Toyota! Sincerely, Brent and Tatyana Heath More

Very Happy Customer Tonya Tillelma made it a "Stress Free" transaction! I had been speaking to her through internet sales via email. She did her homework and made somethi Tonya Tillelma made it a "Stress Free" transaction! I had been speaking to her through internet sales via email. She did her homework and made something that I thought could not happen..... happen!! I could not be happier with my 2015 Toyota Corolla S!! After a total of 6 hours at the dealership she took the time to connect my phone to my car and go over a few things on the car. More

Excellence The salesmen Carlos cruzado was a great help, he got me the car I wanted with no hassle, I would and will recommend family and friends to him. The salesmen Carlos cruzado was a great help, he got me the car I wanted with no hassle, I would and will recommend family and friends to him. More

Justin was straight-forward, helpful, friendly and went out of his way to make sure we were happy. This was one of our best car-buying experiences. was straight-forward, helpful, friendly and went out of his way to make sure we were happy. This was one of our best car-buying experiences. More

I won't shop anywhere else Aaron provided the most pleasant car experience I have ever had. Him, Paxton, and Danny made sure I was well informed and making the best choices with Aaron provided the most pleasant car experience I have ever had. Him, Paxton, and Danny made sure I was well informed and making the best choices within my budget and future. They were attentive and considerate of our circumstance helping us meet need with desire. I won't shop anywhere else for a car and I will be sure to recommend them to my friends and family! More

happy camry owner The moment we walked in, was greeted with smiles and offered us a refreshment. They knew exactly what I was looking for and got me out of the dealer w The moment we walked in, was greeted with smiles and offered us a refreshment. They knew exactly what I was looking for and got me out of the dealer with a very welcoming feeling. Live my car, the deal. More

Justin was helpful and friendly. Most importantly, when we wanted to sleep on we were able to do that and come back the next day. was helpful and friendly. Most importantly, when we wanted to sleep on we were able to do that and come back the next day. More

We had excellence service here We recently purchased a Toyota Highlander from this dealership from Justin. His service was wonderful! He was informative and knowledgeable and never We recently purchased a Toyota Highlander from this dealership from Justin. His service was wonderful! He was informative and knowledgeable and never rushed us to purchase the car. We would recommend him to our friends and this dealership. Thank you Justin and thank you Kara for connecting us with Justin! More

WORST SERVICE EXPERIENCE FROM DEALERSHIP EVER! Good morning and Happy New Year to all. My name is Steffen Malek. I wish I could say my experience shopping for a car at John Elway's Crown Toyota was Good morning and Happy New Year to all. My name is Steffen Malek. I wish I could say my experience shopping for a car at John Elway's Crown Toyota was good but it was horrible. I will briefly recount my experience for you. I have been dealing with Mike Breicha via the internet to attempt to lease a vehicle. He did provide me with information over the phone but turned out to be false when we got there. When I arrived at the dealership a gentleman by the name of Lewis Vargas greated me and my family and proceeded to take my information to work up numbers for me. Lewis seemed to be a very nice guy however, he had to leave and turned me over to Robert Cruz (Attitude). A very sarcastic gentleman whose response to my Mom, when she asked if the seats on the Camry had special seatcovers you can order "Doesn't all cars have seat covers". He was very RUDE and unhelpful with all of his answers to me and my families questions we asked. Following the drive Mike and Robert presented me with an offer. I asked if it could be lower and they said no it was firm. I asked if I could get a lower model at a better price and they said no.It was clear to us that they did not want to sell a car to us or even try to work out a deal like most dealerships do when you are inquiring about a vehicle. So I said ok let me have my registration back (I was tradeing a 2012 leased Honda civic ex). THEY LOST MY REGISTRATION AND DID NOT MAKE A CONCERTED EFFORT TO FIND IT. (I am also now missing my license that i gave to them in which i didint realize untill i had already left the dealer.) I COMPLAINED TO THE DESK MANAGER AND HE ONLY GAVE LIP SERVICE NEVER FOUND IT, RIDICULOUS. HOW CAN AN ORGANIZATION AS BIG AS YOURS LOOSE A CUSTOMERS REGISTRATION AND LICENSE? I AM TOTALLY BLOWN AWAY AND DISGUSTED. I FELT EMBARASSED AND LIKE A SECOND CLASS CITIZEN. I AM A HARDWORKING MIDDLE CLASS GUY WHO FELT LIKE I WAS NOT GOOD ENOUGH TO BE IN YOUR DEALERSHIP. I WOULD LIKE MY REGISTRATION AND LICENSE BACK. I AM TOTALLY DISAPPOINTED AND WOULD WELCOME AN AUDIANCE WITH THE GENERAL SALES MANAGER OR GENERAL MANAGER. MY WHOLE FAMILY WAS THERE AND WITNESSED THIS ATROCITY. MY MOM AND DAD OWN A TOYOTA AND NOW THEY ARE QUESTIONING YOUR PRODUCT JUST BECAUSE OF THIS INCIDENT. I AM VERY UPSET OVER THIS INCIDENT AND WILL CONTINUE TO ADVERTISE THIS TERRIBLE SERVICE INCIDENT. More