
John Elway's Crown Toyota
Ontario, CA
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There was a finance guy and another guy in a blue shirt who deserve good scores, but I don't remember their names. We were down the street at the Mazda dealer & asked for the Costco rep - the salesperso who deserve good scores, but I don't remember their names. We were down the street at the Mazda dealer & asked for the Costco rep - the salesperson stated he was the Costco rep yet he knew nothing about the program. He was supposed to be showing us the car, but continued to sit in the car, that we were supposed to be looking at, on his cellphone for about 5-10 minutes. He then explained to us it was a demanding customer who wants this & that, etc (of course I wondered what he was going to say about us). Then we started talking price/rebates/incentives & he told us we couldn't have incentives and Costco pricing or the dealership wouldn't make money, and then just got pushier asking us what it's going to take to get us into the car. At that point we walked away - which is really too bad for that guy since my husband really, really wanted the Mazda. That's when we decided to head next door to John Elway's Crown Toyota. It was nice to go look at cars and not be hovered over. We went in, saw Justin, and asked for the Costco rep, got our Costco price, test drove, and bought the car. It was really that simple. Nobody was pushy. Nobody was giving us statistics that were making our eyes glaze over. Nobody made us sit there for an hour while they came up with a price... and that's a huge issue we've dealt with in the past when buying cars. The price of the car came out within 5 minutes, which just made everything work out better. So far it's a great little car, and I'm very happy with the service we received. Of course everyone is hearing the story of how easy the transaction went, and how good the price was. This was a very good car buying experience, and I will return if I ever buy another Toyota. Thank you again for making it pleasant! More
. I am what you call a penny pincher so for me to buy a product for thousands of dollars was intimidating. This was my first car purchase. The process was smooth, timely, and I left with what I wanted. product for thousands of dollars was intimidating. This was my first car purchase. The process was smooth, timely, and I left with what I wanted. More
Zach Wooldridge and Ted Gonzales make an amazing team. They worked incredibly hard on getting me into an amazing new Sienna and they got me the best possible deal. I had attempted shopping around and had They worked incredibly hard on getting me into an amazing new Sienna and they got me the best possible deal. I had attempted shopping around and had a horrible experience with auto nation. I called Ted in tears and he immediately beat the deal and got me an even better deal. Zach called me the next day to follow up and finalize details and he made sure we got the best possible price with the best financing option available. Zach assured me from the first phone call he was an honest guy and would not try any shady sales pitches, I doubted him and continued shopping around. I should never have doubted him, I would have saved precious hours and days of shopping and wasting my time. Zach is an honest guy and he really does go above and beyond. He will not push anything on you, he will work within your budget and he is always available to answer questions. He's the most honest salesman I have ever met. He is someone I would be happy to buy a car from again, and I will be sending all of my friends to him as well. More
Ramon is the BEST forget the rest. Very nice, friendly, no pressure. Thank you for taking such good care of us. This is the second car we have bought from this dealership. no pressure. Thank you for taking such good care of us. This is the second car we have bought from this dealership. More
Smoothest vehicle purchase transaction I have experienced in over 35 years (20+ vehicle purchases). I called Fred Koehler on the phone and explained my financial situation and that our desired vehicle was m in over 35 years (20+ vehicle purchases). I called Fred Koehler on the phone and explained my financial situation and that our desired vehicle was most likely out of our price point. Fred contacted the dealership's owner or someone very high in their organization to get authorization to discount the vehicle a significant amount enabling us the ability to purchase it. The price was already cheaper than anywhere else on the internet and Fred was able to get an additional $3,000.00 removed from the already deeply discounted price. I would highly recommend this dealership to others and would suggest you seek out Fred Koehler as your salesperson. Fred was very down to earth and did not play the typical car salesman role. He is a trustworthy man and will not mislead you on your vehicle purchase. More
This is the second car I have purchased from this dealership. I went back because of the first experience and the quality of service on that car. Both transactions and the following service have be dealership. I went back because of the first experience and the quality of service on that car. Both transactions and the following service have been excellent. More
I DID EVERYTHING ONLINE PRIOR TO COMING IN. I WORKED WITH ZACH AND HE WAS AMAZING. I GAVE HIM ALL THE INFO PRIOR TO MY APPT WITH HIM. HE DID ALL THE LEG WORKED AND HAD A CAR READY FOR ME TO TEST DRIVE ONCE I ZACH AND HE WAS AMAZING. I GAVE HIM ALL THE INFO PRIOR TO MY APPT WITH HIM. HE DID ALL THE LEG WORKED AND HAD A CAR READY FOR ME TO TEST DRIVE ONCE I GOT THERE. I ORIGINALLY WANTED THE CAMRY HYBRID BUT ZACH TALKED ME INTO A PRIUS BECAUSE I DRIVE 100 MILES A DAY. I WASNT SURE AT FIRST BECAUSE THEY ARENT AS CLASSY LOOKING AS THE CAMRY. HE ASSURED ME THAT I WOULD LOVE THE CAR AND HE IS ABSILUTELY RIGHT! IT IS THE BEST CAR I HAVE EVER OWNED AND I HAVE ONLY HAD IT 4 DAYS. ZACH WAS AWESOME TO WORK WITH. MY HUSBAND WAS IN A LOT OF PAIN THAT DAY AND ZACH KEPT COMING BACK TO MAKE SURE HE WAS COMFORTABLE. HE EVEN GAVE HIM "HIS" COMFORTABLE CHAIR. HE ALSO WHEELED THAT SAME CHAIR INTO FINANCE SO HE WOULD REMAIN COMFY THE WHOLE TIME. HE TOOK US IN TO SEE JOEY (RAMIREZ??) JOEY WAS EQUALLY AS FRIENDLY AND HELPED US GET DONE QUICKLY. I LEASE A NEW CAR EVERY 2-3 YEARS AND THIS HAS BY FAR BEEN MY BEST EXPERIENCE. I WILL RECOMMEND THIS DEALSHIP AND ESPECIALLY ZACH More
Have owned many toyota vehicles and had switched over to Cadillac and Dodge due to poor dealer experiences with Longo and other area Toyota dealers. Wanted to return to Toyota and gave Crown a shot. Purch Cadillac and Dodge due to poor dealer experiences with Longo and other area Toyota dealers. Wanted to return to Toyota and gave Crown a shot. Purchased a Lexus and then a few weeks later a Tacoma. Dealing with Zach and the internet department was a pleasure. Straight talk and pricing along with a streamlined purchase process made all of the difference. I will definitely refer friends to Zach and Crown. Top notch salesman and experience! More