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John Elway's Crown Toyota
Ontario, CA
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When the vehicle was turned over to me in the sales lot, we walked and did a final inspection. During this walk through, I noticed some minor paint scratches on the front right tire flare and pointed it ou we walked and did a final inspection. During this walk through, I noticed some minor paint scratches on the front right tire flare and pointed it out to both the manager and the sales rep. They acknowledged and told me to bring it back as soon as i could. I did and with in a couple of weeks they took care of my vehicle. This to me is true customer service. Well done! More
i felt very comfortable with our sales man don gale i didnt feel like he pressured us and always left it to what we wanted and were looking for..he was friendly and funny and everyone at the dealership w didnt feel like he pressured us and always left it to what we wanted and were looking for..he was friendly and funny and everyone at the dealership was very polite and friendly like our salesman DON GALE..i am very happy with my car thank you so much!! More
Great transaction! Will come back! Will also reccommend Crown Toyota to everyone! Danny did everything possible to get us the best deal possible! He did! Thanks again Danny! Crown Toyota to everyone! Danny did everything possible to get us the best deal possible! He did! Thanks again Danny! Gloria and Tony Neisinger More
Customer service was 2nd. to none. Syed was beyond helpful with giving me my options up front and was not pushy at all. I would recommend any one of my friends to him for a great first time buyer exp helpful with giving me my options up front and was not pushy at all. I would recommend any one of my friends to him for a great first time buyer experience. More
First, we had purchased two cars from this dealer before and had received really outstanding service and had a really great experience buying those cars, so when we were in the market for another, and being and had received really outstanding service and had a really great experience buying those cars, so when we were in the market for another, and being loyal Toyota drivers, the choice was easy for us. Jesse was very knowledgeable, didn't press too hard, really worked to get us the car we wanted, and helped us through the process. He was always available, responded on his cell phone even on his days off, and was simply terrific. More
I wanted a Highlander to better accommodate my 6-month old son and his accompaniments (of which there are many.) I selected Crown because of Crown's distinction on toyota.com as being a Signature Dealer old son and his accompaniments (of which there are many.) I selected Crown because of Crown's distinction on toyota.com as being a Signature Dealer and a President's Choice dealer. (It was only later I learned that Crown is in the top 5 of Toyota dealers in the US.) From Sales (Luis Sandoval,) to Sales Manager, (Greg Jeter,) to finance--Richard Vasile--my experience was smoother and quicker than I expected. Everyone one professional, knowledgeable, and friendly. Richard Vasile went above and beyond in his efforts to present the information so I could make an informed financial choice. He even followed-up with me a couple days later. I highly recommend Crown Toyota, and will be going back when my baby momma's BMW lease expires in 6 months. More
This was the best car buying experience we've had in our life. And that's saying something since we are in our late 50's & 60's and have purchased many car in our lifetime. Keep up the awesome customer serv life. And that's saying something since we are in our late 50's & 60's and have purchased many car in our lifetime. Keep up the awesome customer service for when we come back to buy in the future. Sincerely, Carlos & Gail Candela More
We just purchased a 2013 Toyota Avalon. I called and spoke with Jeff Blay and told him what I was looking for and set up a time for Sat morning to meet. Jeff asked Syed Mehdi to show us the car while h spoke with Jeff Blay and told him what I was looking for and set up a time for Sat morning to meet. Jeff asked Syed Mehdi to show us the car while he was in a meeting.We took it for a test drive and new that was the car we wanted.It had the options we wanted and they didn't try to push the higher options we could not afford. We could not ask for a nicer salesmen. Jimmy in contracts also did a great job writting up the contract The dealer ship is very clean and this is were we will do our service More
Everyone was great, Thank You for a wonderful experience. I will be back when another vehicle is purchased. I will certainly recommend your dealership to my friends. I will be back when another vehicle is purchased. I will certainly recommend your dealership to my friends. More
We found our purchase of our new Toyota Prius to be a very pleasant experience. A week later we visited the dealership about some concerns we had regarding some of the features we were not familiar with very pleasant experience. A week later we visited the dealership about some concerns we had regarding some of the features we were not familiar with on the car and were treated with the utmost courtesy by Isabel Velez and then Kara Brinley. Not only were they respectful about our concerns but we left very pleased by their assistance. We will therefore not only recommend our friends and family but we will be return customers based on how we were treated. More