John Elway's Crown Toyota

Overall good experience...The dealership had the vehicle we were looking for with the options we wanted in stock, the person we worked with (Axel Maldonado) was able to answer all of our questions, and the we were looking for with the options we wanted in stock, the person we worked with (Axel Maldonado) was able to answer all of our questions, and the desk manager (Greg Jeter) allowed us to reach a good price in a reasonably short period of time. More

Yesterday, I had an appointment scheduled with the Toyota of San Bernardino location. They were unable to assist me because they didn't have the parts in stock. The appointment center didn't check before s of San Bernardino location. They were unable to assist me because they didn't have the parts in stock. The appointment center didn't check before scheduling my visit. I was a little frustrated because i took time off to service my car. I requested for them to check the Ontario for parts; it looked like i was going to be able to fix my car after all. As I pulled into the Ontario service center I could see they were extremely service driven and a overall top notch site. My CSR was extremely helpful...I had my visors replaced, a recall taken care of and my car washed...all in under 2 hours. Thank you, John Elway's Crown Toyota!! More

I looked on line first for what vehicle I wanted. I was open to used vehicles as well, which are scarce or the mileage was too high. I decided on a new vehicle. Crown didn't have the exact model that I w open to used vehicles as well, which are scarce or the mileage was too high. I decided on a new vehicle. Crown didn't have the exact model that I wanted on their lot. They found the vehicle I wanted and delivered it within a day. I worked with the internet department so the price was already settled before I went in. The dealership is sparkling new, from recent renovations and everyone I met was very friendly and helpful. Syed was genuinely excited for me as I purchased the new truck and showed me step by step the new features that were important to me. He personally help me program my smart phone to connect to the blue tooth system so I can make calls and play my music. I'll go there again and recommend them highly. More

The customer service i have received from Ramon Cervantes was outstanding, Easy to work with, Well understanding of my needs. The Friendliness was outstanding.He got me the best price possible and what i was was outstanding, Easy to work with, Well understanding of my needs. The Friendliness was outstanding.He got me the best price possible and what i was comfortable with!! More

Awesome experiance from when we arrived until work completed. Gina was friendly, not pushy like most dealership sales persons. Test drove Rav4, she pointed out many features of the vehicle. When I wen completed. Gina was friendly, not pushy like most dealership sales persons. Test drove Rav4, she pointed out many features of the vehicle. When I went back later to work the deal, simple, no slight of hand, no bait and switch, just simple here is selling price, here is trade, how many months?? and do you have any questions. Its refreshing to deal in this way as the customer dont feel like a target of anyone. Greg was awesome and help close out details later that evening. Thanks folks, I highly recommend you to all my friends or anyone looking to buy. More

My wife and I purchased a certified pre-owned 2010 Prius at Crown Toyota. As I left the dealership, I was confident that I had made a good purchase because of the advertised 160 quality inspection-this was at Crown Toyota. As I left the dealership, I was confident that I had made a good purchase because of the advertised 160 quality inspection-this was not the case. When I got home, I found a receipt from Seidner's Collision Center tucked into between the owner's manual for nearly $3000 in repairs for damages to the bumper, door, roof, quarter panels and other areas. I went back the next day and was given 3 options: switch to a similar used 2010 Prius, purchase an new one or pay a $500 restocking fee to cancel the contract. I begrudgingly agreed to buy a new one as I have lost all confidence in Toyota's pre-owned program and I did not want to fork out more money to get out of the contract. To make things worse, I still had to haggle with the salesman and finance to bring my monthly payment down to what my original payment was having to also give up the extended warranty and alarm while adding an additional year to the loan to do so. Update 3/28/13 I was contacted by Kara Brinley (General Sales Manager), and Roberta Jurgensen (Customer Relations Manager). They were able to offer me a lower APR and additional discount off the sales price of the car to amend for the inconvenience. They even threw in the all weather mats at no cost. Thank you both. More

I recently started a new sales job and was filling up with $200 worth of gas a week, needless to say we decided it would be better for our budget if we purchessed a car with better gas milage. Steve Hunk with $200 worth of gas a week, needless to say we decided it would be better for our budget if we purchessed a car with better gas milage. Steve Hunke got us set up with a NEW 2013 Corolla S for less a month than I was putting in my old car for a weeks worth of gas. He was honest, and made sure we were aware of all our options with out being pushy. He was great! Ron, our finance guy was quick, to the point, and not too pushy with the other options. Was very straight forward with letting us know what the best options were. I will only buy from Crown Toyota from now on. It was a great experiance! More

Very good dealership. I was satisfied with everything. Everyone is professional an respectful. I would definitely recommend to go to John elway toyota and scion. Everyone is professional an respectful. I would definitely recommend to go to John elway toyota and scion. More

Crown Toyota has always given me good service on auto repairs and honest quotes on the purchase of two cars, 9 years apart from each other.. repairs and honest quotes on the purchase of two cars, 9 years apart from each other.. More

Had a great experience purchasing our Camry last August 2012, that we returned just a couple days ago and my husband got his new 2013 Toyota Tacoma. Great experience both visits, including the service dep 2012, that we returned just a couple days ago and my husband got his new 2013 Toyota Tacoma. Great experience both visits, including the service department that has helped us with regular maintenance on the Camry and alarm installation on both cars. Thank you!!! More