John Elway Chevrolet - Service Center

Horrible They cost me Hundreds of dollars I dropped my 2015 F-150 to get repaired after i was hit by another driver a month ago. John Elway quoted the insurance company a completion date of 10 I dropped my 2015 F-150 to get repaired after i was hit by another driver a month ago. John Elway quoted the insurance company a completion date of 10/05/16. My truck was not ready until 10/13/16. The insurance company stopped paying for the rental truck since they were told a completion date of 10/05/16. I started calling at 8am on 10/13 to verify my truck was ready and I never got a call back until 2pm that day saying they were trying to get my truck into the paint booth. Now how are you going to paint my truck the day it is supposed to be given back to me and have it returned to me on time. Needless to say they told me there was a new completion day of 10/11. I went down to the service center that day and my truck was still in pieces. The service department owes for the additional days on the rental truck and they are avoiding the situation like the plague. This department takes on more than it can handle and the customer has to pay for it. I recommend taking your vehicle anywhere but here!! More

Worst experience I have ever had at a delaership. I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed i I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed in the fall of 2014. This dealership has serviced the car since I got it (3,500 miles). I was told I needed a new throttle body. I questioned this because of the mileage and was assured "it sometimes happens". I got the car back several days later and after driving the car for about a half hour the check engine light came back on. I took it back in missing a half day of work. Then I was told it might be a faulty wiring harness that goes to the throttle body. After several more days I again got the car back and this time the check engine light did not come back on and it appeared that it had been fixed. It was late fall and I was getting ready to store the car for winter. I was concerned about the warranty on the work since there had been problems with them fixing it right the first time. I talked to the service manager who assured me they would stand behind their work even if it was outside the normal warranty period because the car was going into storage. The next spring I noticed my gas mileage had dropped 25 to 30 percent after the new throttle body was installed. I called and tried to speak to the service manager. Apparently he was gone and a new service manager had not been hired. I was directed to the assistant service manager Chris Cleavenger. I called and left voice messages three times in a 7 day period but he never called me back. I became very frustrated and tried to contact the general manger but a secretary directed me to the new service manger Todd Terry. I left a voice mail for him and when he did not call me back in a week I again tried to contact the general manager but was then directed again to the assistant service manager Chris Cleavenger. Again I left a voice mail and this time Cleavenger did call me back. Unfortunately I had stepped away from my desk so I called him right back and went to his voice mail. I asked that he call me back. He did not call me back so after 3 days I called him again and again left a voice mail. As of this date I still have not heard from anyone at this dealership. I filed a complaint with GM but again received no follow up. Needless to say I am now having the car serviced at another dealership and will never use or recommend John Elway Chevrolet to any one needing service on their vehicle. Worst experience I have ever had with a dealership. More

Too busy, started decent but went south quick I went here because it was convenient to my plans that day. Got the car back two days later, told it's fine (and the funky noises were "known issues" I went here because it was convenient to my plans that day. Got the car back two days later, told it's fine (and the funky noises were "known issues" but not safety concern so no fix. Ok, understood.), but it stalled many times the next couple hours. Service center wouldn't call back. Ninety mins later phone operator says GM wants to see me, come back. He offers lame excuse as to why car is worse after picking it up, hoping I'll buy it. They grossly incorrectly measured tire tread depth. Just because they keep it for days and "3 people drove it" means NOTHING. You know, if they'd respectfully called back or been honest about messing up I would've been understanding. Even left a message for owner but he apparently doesn't think it even warrants a callback. If they'd only manned up and simply communicated or answered simple questions without condescension and games then I would've just wrote no review. Bradfield was the only good one who was straight up and helpful. April, Bob, and Brian P. were very nice. Eventually I realized that they'll never re-create the noise..you have to do it for them. Now I get it but not until hours of research online and lots of frustration at their lack of communication. They should just have a bobble head doll that when you push a button it says "That's a known issue but there's no fix!" and "We drove it and it sounded fine!" and "It's not a safety issue". You know, the GM and customer experience manager ASKED for my input, so I gave it in an honest respectful way. All I wanted in return was the same treatment. Then I let my frustration with them allow me to ask "Did you treat my car like it's your own?". Of course that was ignored too. More

Any Black (Service Professional) WOW!!!!!! I would like to commend Andy Black on his service- he was amazing! He went above and beyond what he needed to do to help me out. I work in customer se I would like to commend Andy Black on his service- he was amazing! He went above and beyond what he needed to do to help me out. I work in customer service and I know excellent help with I see it. Thank you so much! Andy you made my day with exceeding the expectation on the service you provided me with. Please let the entire John Elway Chevrolet Chevrolet Dealership know what and amazing peroson they have working for them. Andy I hope your supervisor sees this and commends you on what a wonderful person they have working for them!!!! Thank you so much for making a bad situation with my car such a pleasant experience with your exceptional customer service. Thank you!!!!!!!!!- Lena Montour More

Outstanding service. I came in for service on my car. Very professional and friendly. I have had a lot of car problems in the last year and thought it was impossible to be I came in for service on my car. Very professional and friendly. I have had a lot of car problems in the last year and thought it was impossible to be able to get a loan because of credit situation after a layoff from my job. While waiting to hear from service. David brought me water and we were talking about my and situation. He asked what he could do to help and asked if he could try and see what he could do David, Joshua and Scotty made it possible, affordable and a pleasant experience. Can't thank them enough for the opportunity to start over and have a nice car. More

I have worked with Dimitrios Papadopoulos since 2007. He always remembers my name and makes sure that my Silverados and Tahoes are treated with the utmost respect. Dimitrios knows the vehicles in and out a always remembers my name and makes sure that my Silverados and Tahoes are treated with the utmost respect. Dimitrios knows the vehicles in and out and has quick recall of the service history for each one. If you want a service advocate, use Dimitirios. Richard Alexander 303-840-9120 More