John Elway Cadillac - Service Center

Rifat Gjevukaj, in service, gets my highest rating! Has our highest rating for taking care of all your vehicles! Has our highest rating for taking care of all your vehicles! More

There was a recall on our XT6. Jonathan called to inform us and offered their concierge service as we live 45 minutes from the dealership. Tyler arrived on schedule to leave us loa Jonathan called to inform us and offered their concierge service as we live 45 minutes from the dealership. Tyler arrived on schedule to leave us loaner vehicle and take ours to the dealership. Stan expedited the recall and our vehicle was returned promptly. Great customer experience. Would highly recommend this dealership. More

The worst auto dealership service I have ever had. My first two visits with Service Advisor Rifat were great. Subsequently with service advisor Dan Contreras, I had nothing but problems, unsatisfact My first two visits with Service Advisor Rifat were great. Subsequently with service advisor Dan Contreras, I had nothing but problems, unsatisfactory customer service and the run around. After multiple visits for the same issue, the cause of the problem was finally found only to waste a day of my car being there for service when they didn't have the correct parts in that they said they did. At least two days wasted in the shop. Manager Darren Hall promised to help and provide compensation for all the hassle but never did. Very disappointing. More

I wish I could give negative stars. On September 1, 2020, I ordered a 2021 Premium Luxury Platinum Escalade. It took three months to receive my vehicle. During those three months, I was treated with d 2020, I ordered a 2021 Premium Luxury Platinum Escalade. It took three months to receive my vehicle. During those three months, I was treated with disrespect many times, when I would check on why it was taking so long... And there were several major errors on my order, that almost had me cancel the order, all the way. Including a serious mistake with my vehicle, on the day, I was to pick it up. Then, almost from the moment that I received my vehicle, I started having many annoying problems, with the vehicle. It was always very uncomfortable to even go into the dealership. Within the first 2-3 months of receiving my vehicle, I had many issues related with the car itself, I was treated rudely and sarcastically, every time I would call in... I "oddly"was told that I was a "test pilot" for a completely new vehicle, so it was likely, that I would continue to have problems. In the first few weeks of owning my Escalade, my oil level indicator came on, on the dash. I checked the oil, and it was down three quarts. Meaning, that I had taken delivery of a $119K vehicle that was carelessly low on oil. Within a few weeks of that issue, my steering column froze. It would neither raise or lower, using the comfort exit function. And it was giving off a very strange odor. I contacted the dealership, and I was to take it in on Monday morning, to try to diagnose the issue. It was determined, that by down-loading an update, that it fixed it. A few weeks after that, my vehicle's battery died. I called Cadillac Roadside, and they sent a technician out. He checked a few things and then put a new battery in my vehicle. I scheduled an oil change in the late winter 2020, I was insulted by the service person, who I paid, because he felt that I had put too many miles on my Escalade. In August 2021, I called parts. I ordered a new windshield, as mine had become very pitted. Scott later called and said that the windshield was in, and said I needed to speak with service to set up the install. He transferred me to service, and Eric answered. Eric rudely informed me that they no longer “messed with” windshields, and that I would need to find my own glass/windshield company to do the job… I scheduled a second oil change this fall, and was treated rudely by Eric… I later noticed that several of my tires were giving me a low air pressure warnings. I called the service department once again, and was treated harshly over the phone, by Eric. Then, in early December, Scott called. He said, your windshield has come in, and service will be calling you shortly to set up installation. Contradicting the September call... Eric called, and simply informed me that I pay him, and the glass company could either install at their location or my home. I said that I would call back the following week to pay and set that up. The following week, December 7, I was driving along, and “unbelievably” the steering column once again froze up on me. It was doing virtually the same thing, as it did in February. I immediately called my dealership’s service department. Eric, very aggressively asked me, “What, am I supposed to look it up and call you back, or something”. Then, he said, “You can drop it off, and we will get to it when we have some time”. Just drop it off next Wednesday… Then Sunday, December 12, my battery died again… I had to call Cadillac Roadside, 4-6 times, until I found a rep who was willing to send a technician to my home on Sunday. The same tech from February came to my house. He installed a new battery. As the tech was finishing up, he said, “I will speak with Darren Hall, the service manager, and will indicate this duplicate issue with the steering column". Mr. Hall called, and set up for a tech to come to my home on Wednesday December 15, and pick up my vehicle and drop off a loaner. Within a day or so of diagnosing the steering column, Mr. Hall notified me that he was simply going to replace the entire steering column. I was concerned about a massive part of the electronics being replaced. I got my vehicle back on Friday, December 17. And now the horn part of the steering wheel does not work properly, and the service "Driver Assistance" warning is coming on... I contacted the dealership, and was disrespected by Darren Hall, the service manager, who texted me while he was intoxicated after hours a number of times the next evening, followed by a number of calls to my cell phone. I was not happy, so I informed the dealership that I was no longer going to give them my business. I informed them that I was going to move my vehicle maintenance, and service, to Rickenbaugh Cadillac. I contacted Michael Maledon, of John Elway Dealership Group, in Phoenix, AZ., to report the bad behavior of nearly all of his employees, And he supported the bad behavior of his employees, and has refused to help me further, since I am changing dealerships. I am now happily at Rickenbaugh Cadillac. There are many, many, more negative experiences here, but there are limits to the length of reviews... This dealership is pathetic in every way. Buy from someone else, you will thank me for it. More