John Elway Cadillac of Park Meadows - Service Center

Terrible buying experience Serv. Adviser Becky saved the Day This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountai This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountains, far from any dealership. The vehicle needed work, at 30k mi this was the first service we had done at the dealership since warranty work needed to be done on the vehicle. As far as scheduling, its very difficult for me as I have to drive long distances, especially if the vehicle needs to be worked on for a few days. Everyone I had spoke to wasn't really accommodating or willing to work with my schedule. I had gotten a string of "no's, we can't do that, or we don't have any loaners, etc." For a a vehicle that I purchased for $71k it seemed I was getting the same service or worse had I gone with a Honda or Toyota equivalent. I even brought the vehicle in one instance in the late afternoon (my appt was 3p I arrived at 4) I was told no one was able to look at the vehicle until the next day, and on top of that no loaners were available. So I left. I decided to give John Elway one last chance, it wasn't until Becky picked up the phone I finally received the proper service and adviser I should have gotten in the first place. She is extremely professional, an absolute peach. She was very straightforward and honest, she gave that heir of confidence and respect I am use to receiving at luxury car service centers. Her approach and professionalism washed away all the bad tastes left in mouth from the previous interactions I had. Some things she couldn't control, but the things she could she did exceptionally well with the utmost professionalism, including taking care of something for me on her behalf. Becky, I know you tried your best for me and did all you could to accommodate me and I thank you so much. I won't be returning to John Elway, but please if you ever move brands or dealerships keep my information, I WOULD HAPPILY WORK WITH YOU AGAIN ANYTIME!!! More

Terrible customer service on follow up. I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one of the fuel injectors got wet, so they went ahead dried it so I thought everything got fixed. After leaving the service department, I noticed that the car was still shaking, so I called and left a message for the service department manager Clay. Few days have past and no return call. Few days later, I was driving I heard loud rattling sound in the engine compartment, and come to find out that the hydraulics that holds up the hood were just dangling broken off from their sockets. It was obvious that the technician have done this and did not say anything. I was furious at this point ,so I called the dealership and they connected me to their GM and explained to him the situation. He apologized and said that they'll will do anything and everything to make it right and will have his manager Clay call me the next day. Well it's been a week now and no phone call. I am very disappointed with the lack of customer service received and poor follow up on the management side, I truly thought I found a place that can be trusted, but I was so wrong!! I would not recommend taking your vehicle at this particular location, because when it comes to admitting to their faults, good luck on getting any type of response. More

Dan rocked it! I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up... I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up...not surprising, it's a 12 year old EXT with 178K+ miles on it, we added an oil change...and it was in by 9 am and was out ready to go by 2 pm! Great service by Dan Contreras and the service team!! More

Poor service team Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signal Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signals/daytime running lamps. Very disappointed that the service rep did not disclose this issue or recommend better options available other than replacing bulb for $200. More

Very professional at 7:00 A.M. Dan and Kim were very helpful on my last visit, it is hard to be that cheerful at 7:00 A.M. Kenny from Greenwood Village.. Dan and Kim were very helpful on my last visit, it is hard to be that cheerful at 7:00 A.M. Kenny from Greenwood Village.. More