John Elway Cadillac of Park Meadows

Great service, great car My husband and I were in the market for a used car for our daughter. We just happened to drive by this dealership so we stopped to take a look, not ha My husband and I were in the market for a used car for our daughter. We just happened to drive by this dealership so we stopped to take a look, not having much information about any specific car or the brand. We were greeted by Andrew and by several other staff members. Andrew was great; he asked about our needs, budget, and preferences. He showed us several great cars and pointed out some great feautres. We immediately settled on the SRX. Andrew never pressured us to buy a car (first day at going to dealerships); he focused on the great features of the car and overall benefits of the Cadillac and John Elway's reputation. Over the next few weeks, my husband and I looked at several other cars (Acura, BMW, etc.) but in the end we came back to Andrew. During that time, Andrew had kept in contact with us to let us know what was available. He was never pushy or overbearing; he was a nice blend of assertiveness and patience. I have bought several cars over my lifetime but Andrew ranks #1 in my book for salesmanship. He is truly an asset to the dealership. When it is time to buy my next car, I definitely plan to return, hoping that Andrew is still there. I would also like to add that the other staff members (Tim Martinez and Warren Barber just to name a few) were equally professional and helpful. Some of the staff brought snacks to my kids and kept them busy as the car buying process can be lenghty. More

First Class Dealership in every way!!! I Have had dealings with this dealership for many years. My husband purchased a XTS Cadillac from John Elway Cadillac. I have had my former Escalad I Have had dealings with this dealership for many years. My husband purchased a XTS Cadillac from John Elway Cadillac. I have had my former Escalades serviced at this Dealership for many years and just last week leased a 2017 Escalade. My experience in leasing this new vehicle was exceptional!! The General Manage Gavin could not have been more helpful and attentive. Gavin answered all questions and went above and beyond with making this transaction an enjoyable and an educational experience. Gavin referred me to many outstanding associates within the Dealership during the leasing process. I would highly recommend this dealership!!!. . More

Great Experience I bought a used car from Elway Cadillac. I loved the way they did business.Gave me fair amount for trade. My salesman Tim was patient and didnt pressu I bought a used car from Elway Cadillac. I loved the way they did business.Gave me fair amount for trade. My salesman Tim was patient and didnt pressure us. Bea was great in finance too. ..pleasant experience .....next day I got cookies and coffee mugs delivered to my house. More

Bad deal lousy service These guys are typical used car salesman and their service department is dishonest and incompetent. I made the mistake of buying a older but low mile These guys are typical used car salesman and their service department is dishonest and incompetent. I made the mistake of buying a older but low mileage vehicle from John Ellway with the idea that I should get good reliability based on the low mileage and the fact that the dealer had " supposedly" done a thorough inspection of the vehicle and judged it to be in good order. On the ride home I couldn't seem to get the heat working properly but it was night and I was unfamiliar with the vehicle and on the highway so I opted to wait and try to figure out the next day after consulting the manual. The next day I figured out, it didn't work. This was an item specifically signed off on by the technician as having been checked out and in proper working order so at this point I have no faith that their extensive inspection of the vehicle even took place. Not more than 2 weeks later the dreaded check engine light comes on, OH God what have I gotten myself into! A couple of months in and an independent party performed a diagnostic check that showed 22 error codes one of which showed a left abs speed sensor error, that is hooked to the left front wheel bearing, I recalled something about the left front wheel bearing in the data from the dealer sure enough they had worked on it but when I took it to the dealer miraculously the problem was not with the part they had fixed and would be obliged to fix it was now somehow on the other wheel bearing. THIS IS A CAR THAT IS SUPPOSED TO HAVE 25K MILES ON IT. So far in less than 2 months it has required the diverter switch for the heat and AC replaced, it had an O2 sensor go bad, it has had 2 wheel bearings fail. Dealing with the service department is impossible, they tell you they'll have information by a certain time and then when you haven't heard anything and call hours after the time THEY TOLD YOU, they get snippy with you and tell you things like they are just waiting for the results of the computer scan like they're waiting to get back data from NASA or something. Last week I thought there was light at the end of the tunnel, the manager Gavin said he would take the vehicle back, today he calls and says he can only do that if I buy something else from them, That's like a restaurant saying " since you got food poisoning from you dinner, we'll give you another dinner free. Needless to say I won't be buying anything else from John Ellway Cadillac. More