John Elway Cadillac of Park Meadows

I really enjoy the service. Even when there is a mix up. This team trysvto make it right. Even when there is a mix up. This team trysvto make it right. More

I was prepared to spend $140,000 on a car and had placed a $5,000 deposit, waiting weeks for delivery. Throughout this entire process, the sales staff were completely unprofessional and poorly trained. Over a $5,000 deposit, waiting weeks for delivery. Throughout this entire process, the sales staff were completely unprofessional and poorly trained. Over the weekend, they couldn’t find time to respond to messages return a call or schedule an appointment for my trade-in evaluation or let me test drive the new car (of which I already had a loan from my bank and had already given them a deposit). When I asked if they could pick up my trade from my office (just ten minutes away) and arrange a test drive, the salesperson was rude and refused, even after my commitment and weeks of waiting. To make matters worse, when I explained that I couldn’t come into the dealership at that moment, the salesperson hung up on me. Minutes later, I received a text from her saying they were releasing the hold on the car I had been waiting for and giving it to someone else. What should have been an exciting experience has turned into a stressful ordeal where I now have to involve an attorney to get the deposit on the car I had been waiting for returned. This was, without a doubt, the worst customer service I have ever experienced. I advise anyone considering this dealership to be extremely cautious. There are many other places that treat their clients with the respect and professionalism they deserve. More

The staff was very concerned with my problems and was trying to solve the problem quickly. We had no way to get home since the car broke on us on the way to the doctors office so they provided us with a trying to solve the problem quickly. We had no way to get home since the car broke on us on the way to the doctors office so they provided us with a loaner. We were able to pick up my car the next day. We were very pleased with the service, concern and help we received More

Kenny is the BEST! ! He is why I purchased another Cadillac vs another brand of car. As is the entire service department is also fantastic! ! He is why I purchased another Cadillac vs another brand of car. As is the entire service department is also fantastic! More

Very good The experience was extraordinary as always, I am glad to do business with you. am glad to do business with you. More

3 average bcz i brought my SRX in twice, 2 days apart due to the vehicle not starting. The service people are very nice to deal with but the mechanics never found the problem. I will be back in the future wh to the vehicle not starting. The service people are very nice to deal with but the mechanics never found the problem. I will be back in the future when my car needs service. More

I don’t know what’s going on with staffing at John Elway but their service has been awful this time around. From sales to the service department, they failed numerous times within one transaction. This is m but their service has been awful this time around. From sales to the service department, they failed numerous times within one transaction. This is my second brand new Escalade and I’m afraid we will not be coming back. More

The work is completed well and service the day of is fine, however the communication leaves something to be desired. Calls with voicemail go unreturned and emails are not replied to. fine, however the communication leaves something to be desired. Calls with voicemail go unreturned and emails are not replied to. More

Excellent service. Got us a loaner car as ours was in the shop for a few days. Got us a loaner car as ours was in the shop for a few days. More

Excellent service department. My service advisor Kept me informed on the repairs and status. Also appreciated the service discount since the repair costs were high My service advisor Kept me informed on the repairs and status. Also appreciated the service discount since the repair costs were high More