John Elway Cadillac

Great Buying Experience! I thoroughly enjoyed my car buying experience. The Salesman who I worked with (Andrew Greenberg) was extremely, informative, friendly and helpful. S I thoroughly enjoyed my car buying experience. The Salesman who I worked with (Andrew Greenberg) was extremely, informative, friendly and helpful. Since making my purchase, I have referred many of my friends & family to Andrew. More

Amazing Experience- Bill Mills Sales Rep Bill Mills was an absolute pleasure to work with. I had spent weeks researching the vehicle I was interested in and was very specific about what my n Bill Mills was an absolute pleasure to work with. I had spent weeks researching the vehicle I was interested in and was very specific about what my needs were. Bill was able to read the fact that I knew what I wanted and was helpful, but hands off. From start to finish his professionalism was appreciated. I highly recommend seeking out Bill for your next car buying experience even if it is not a Cadillac the John Elway group of dealerships has access to hundreds of used cars More

Horrible experience My husband and I had an appointment scheduled today to test drive a vehicle. We arrived during our scheduled time and saw the car being prepped, or so My husband and I had an appointment scheduled today to test drive a vehicle. We arrived during our scheduled time and saw the car being prepped, or so we thought. We then saw they had let another couple drive off on a test drive during our scheduled time. I have never been treated so poorly or had my time disregarded so horribly. We are beyond shocked at the utter lack of respect for both our time and our appointment. We drove down an hour and a half to reach the dealership. I would not recommend this dealership to my sister-in-law or anyone else. In fact I would give them 0 stars if possible. You lost a customer. Hope you sold the car..... LOL-cause you would have! More

Escalade Purchased a 2016 Escalade Platinum for $95k. Six months later it's worth $70k. The frustration is that John Elway was where I purchased the truck an Purchased a 2016 Escalade Platinum for $95k. Six months later it's worth $70k. The frustration is that John Elway was where I purchased the truck and they are the same guys that are offering me $70k. Stay away from purchasing a Cadillac. More

The experience was great very friendly. I am Paul Francis and today I bought a 2016 XTS from John Elway Cadillac. I had found the car on there website and sent a make your own deal thing to I am Paul Francis and today I bought a 2016 XTS from John Elway Cadillac. I had found the car on there website and sent a make your own deal thing to them. Today after they opened up Ron Goodman the sales manager called me we exchanged some information and a couple emails and then I left Wyoming to drive to the dealership to look at the car.When I arrived I was met by Ron and after we talked he introduced to my salesman Andrew Greenberg he and I went for a drive in the car he explaining features and information as we went and while we were gone Ron appraised my trade. When we got back Andrew went over all the facts and figures and the rebates I was recieving and I got 0% interest which was awesome. Next I worked with Bea McNealy in the finance department and she was great very friendly and informative she explained all the options I had available to me. There was never any pressure to buy the car or any product it was a very pleasant buying experience. I also met Gavin Pierce the general manager and also had my picture made with John Elway. Ok the picture was with a card board cut out but you can,t have everything. I would reccomend this dealership based on my experience. More

First Class Customer Service On July 4th we went to John Elway Cadillac to look at some CTS4's. Miss B and Joe were exceptional to work with and we found the CTS4 we really liked On July 4th we went to John Elway Cadillac to look at some CTS4's. Miss B and Joe were exceptional to work with and we found the CTS4 we really liked. The buying experience was totally painless. Nothing like we've ever experienced. We without a doubt will do business with these fine folks again. More

Terrible customer service on follow up. I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one of the fuel injectors got wet, so they went ahead dried it so I thought everything got fixed. After leaving the service department, I noticed that the car was still shaking, so I called and left a message for the service department manager Clay. Few days have past and no return call. Few days later, I was driving I heard loud rattling sound in the engine compartment, and come to find out that the hydraulics that holds up the hood were just dangling broken off from their sockets. It was obvious that the technician have done this and did not say anything. I was furious at this point ,so I called the dealership and they connected me to their GM and explained to him the situation. He apologized and said that they'll will do anything and everything to make it right and will have his manager Clay call me the next day. Well it's been a week now and no phone call. I am very disappointed with the lack of customer service received and poor follow up on the management side, I truly thought I found a place that can be trusted, but I was so wrong!! I would not recommend taking your vehicle at this particular location, because when it comes to admitting to their faults, good luck on getting any type of response. More