John Eagle Honda of Houston

Deceptive financing tactics to sell warranty Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-truth Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-truths and outright lies in an attempt to convince us that Honda's bumper to bumper warranty is somehow applicable only to the initial 12months or 12,000 miles of service, after which bumper to bumper is reduced down to manufacturer defect. In reality, the only thing covered in the vehicles initial 12 months that expires after that is wheel alignment. Every time we asked George a question about the extended warranty's cost, he refused to answer directly and goes back to monthly payments. When pressed, he told us that it would cost $600 after he fudges around with financing, which turned out to be on an 18% APR that he also refused to disclose. We could have financed it through a third party on our own for around 2%! Throughout the ordeal, George never gave us a clear answer on the total loan amount, the APR, or the extended warranty he was so desperately pushing on to us. Like clockwork, every time we asked him anything related to the actual terms of the loan, ranging from principal to APR, to cost with and without the supposedly miraculous extended warranty, George ALWAYS went back to monthly payment amount. When I asked him why he isn't answering our questions, he blamed US for misleading him into thinking that we care more about monthly payment, which is an outright lie since we repeatedly asked him for the net cost and terms of loan. He then said that 90% of customers care about payment rather than loan, which is completely irrelevant since we weren't asking ANY question about monthly payment. Finally, when we got upset over his dishonesty, he threw his paper pad on the desk and wrote the loan amount with and without the warranty. Turns out, what he told us would've cost $600 is actually $1600. To add insult to injury, he then asked us to sign an affidavit that we turned down his offer for $1,100, which was again an outright lie. When I clarified this point, he had the audacity to ask us if we would do it for $1,100. Totally unacceptable experience. Shady and aggressive sales tactics have moved from the stereotypical used car salesman to thieving finance salesman. The salesman, Keith, was absolutely phenomenal and should serve as an exemplary employee. The finance guy, George, needs to start giving answers to questions he was asked rather than answers he wants to give to sell warranties. You are a finance guy. You facilitate the sale. Do your job. Give a straight answer, because our experience yesterday was in blatant violation of the Truth in Lending Act. More

unethical sales and financing practices do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back and forth with handwritten notes and green screen numbers only. they post attractive online prices, and then after you agree to a number, try to get you with loan packing by presenting a seemingly "great" monthly rate that includes all kinds of extras at a much higher interest rate than what you'd qualify for. then they tell you that if you buy their expensive warranty plan, even on a honda cpo, that they'll significantly drop their rates. the finance guy also presented much higher monthly payments for the amount and rate included, and when i showed him that the online edmunds car payment calculator showed much lower payments, said they have different algorithm and he can change some factor to get me closer. it's basic math and amortization. i ended up walking out as i was vigilant even after being made to wait over 4 hours there, including in the finance office. to push their high interest plan and then expensive warranties, they'll also tell you that honda only finances those who've had honda financing before, which is false. they also tried to pass off as "miscommunication" the surprise appearance of their "doc fees" that "everyone must pay", even though the salesperson had explicitly agreed to no additional surprise charges over the transaction number that we had negotiated. when i got everyone involved in a room, they said they didn't think such a "small" charge would be a big deal. i ended up getting a car at autonation honda corpus christi and easily got the honda interest rate that i knew i should qualify for based on my credit. they made the whole deal transparent via email. i plan to talk to their GM and then honda corporate and the consumer protection agencies about these tactics at john eagle. More

Unprofessional and non existing customer service As I loyal customer who bought two vehicles here I never thought I would be writing such review about John Eagle Honda. I still don’t understand why t As I loyal customer who bought two vehicles here I never thought I would be writing such review about John Eagle Honda. I still don’t understand why they would treat someone like this. After the second car I bought there was paid off, John Eagle Honda was notified on January 17th 2017 to process a refund check of $246.93 for GAP insurance which was purchased with the vehicle. According to the law that is their responsibility and I thought it will be done in a timely manner. Being aware that there will be some processing time I didn’t inquire about it, but after a few weeks I called to check on the status of refund check. And that is where the fun starts. Most of the time it is very hard to get any of financial guys to answer and I left messages. A lot of them, but no call back. After I used their online portal and sent an email, one of the guys called (I think his name was Adam) to lecture me it could take up to one month to process the check. Waiting again for more than a month and then went to the dealership a week or more ago. Spoke to one of financial guys (I think Many) and he checks the paperwork and it is a miracle. The check was cut that morning and I should receive it shortly. Not a word from him when I said you guys lost a loyal customer because of a couple of hundreds of dollars or an apology. Working in customer service for over 20 years I had seen it all but this is the top of the top. I can’t comprehend it; it just does not make any sense. While waiting for the refund check I have decided to donate it to charity on behalf of John Eagle Honda. If I ever receive it. More

Highly UNETHICAL TERRIBLE! This dealer does not deserve anyone's business! They are not concerned with customer service. They literally sold a car right out from und TERRIBLE! This dealer does not deserve anyone's business! They are not concerned with customer service. They literally sold a car right out from under me. 1. we had already agreed on a price 2. they sent me a purchase order 3. I had already obtained a loan from my credit union. The salesperson (Able) called me at 11:44am today to make sure everything was going as planned with my approval. When I texted him at 12:10pm...26 MINUTES LATER to ask him to email the purchase order again but directly to credit union this time, he informed me that the car "sold a few minutes ago". Unbelievable....in 26 minutes. Besides, the manager(Jeff Koch) told me that when I called them back to say I wanted the car, He would "pull the keys". More