John Eagle Honda of Dallas

Great service! I had a pleasant experience at John Eagle Express Service. Customer service was very helpful and friendly. I would definitely reccomend this service t I had a pleasant experience at John Eagle Express Service. Customer service was very helpful and friendly. I would definitely reccomend this service to everyone! More

Buying a car isn't easy Unless you have the right staff! Glen was very easy to work with, I'd definitely recommend him to anyone looking to buy a car. Having to give up my ba Unless you have the right staff! Glen was very easy to work with, I'd definitely recommend him to anyone looking to buy a car. Having to give up my baby of 19 years was tough, but Glen made it as painless as he could. More

Differentiators: Integrity, Respect and Professionalism I have dealt with a number of dealerships in the past and my experience with John Eagle Honda stands out by a large margin. This is due primarily to h I have dealt with a number of dealerships in the past and my experience with John Eagle Honda stands out by a large margin. This is due primarily to how professional, honest and respectful the staff is. My experience started with me finding a price for a new Pilot at John Eagle, on CarGurus, for a few thousand lower than the MSRP and any other dealership I've seen. I scheduled an hour to come in during my lunch break, having called ahead and informed them that the first thing we would need to do is appraise my current vehicle (trade in). When I showed up, I was met by Maribel. She immediately had my vehicle appraised without pushing anything on me - she was very respectful of time. I expressed interest in their new Pilot. She pulled it around, we looked at it, and quickly got to negotiations. Negotiation process with Max and Maribel was fast, focused and respectful. They honored the CarGuru's price (though that price was lower than what they had at the dealership). We settled on a mutually agreed upon price point. So far the experience was fine, but nothing special. The staff at John Eagle really shined when I went to get my car later that afternoon: 1. Maribel was helping me move things out of my old vehicle into my newly purchased one, when both she and I noticed some dings/scratches on the bumper. Actually, Maribel noticed them, and before I had a chance to say anything - mind you, the deal was done at this point - she said "Don't worry, I will take care of this". The next day, John Eagle set me up with a loaner vehicle for the day while they fixed the imperfections in the paint! 2. Marble was always accessible and highly responsive. She and I had to coordinate the new car's touch up and the loaner pick up. Through text and phone, she always got back to me within an hour. I always felt that she had my best interests in mind. 3. In finance - there was no upset, no gimmicks. Just great friendly conversation with Tariq. Fantastic dealership, great people, wonderful customer service. More

Very efficient and pleasant experience All services related to my appointment were excellent! From booking the appointment to leaving with my freshly washed car. Very pleasant people to w All services related to my appointment were excellent! From booking the appointment to leaving with my freshly washed car. Very pleasant people to work with! More

Both sales & service employee recognition Reatha Robinson is an excellent sales person. Devon Eliis in Express Service is excellent and respectful. When others in the office just simply igno Reatha Robinson is an excellent sales person. Devon Eliis in Express Service is excellent and respectful. When others in the office just simply ignored me, he was the only person willing to help me. More

Service Department The service department was very helpful. The work was done timely and communicated to me when the car was ready. The work had been done and I was ou The service department was very helpful. The work was done timely and communicated to me when the car was ready. The work had been done and I was out of the service department quickly. More

satisfied customer Excellent customer service and best express service employees. Waiting area so clean and comfortable. I was given a list of things needed to be done Excellent customer service and best express service employees. Waiting area so clean and comfortable. I was given a list of things needed to be done for 30,000 mile services. I explained I could not go over a certain amount, and Service agent provided an additional $50 coupon so that all the services could be done while there and at a price I could afford. More

Inspection My car was due for an inspection and the tire alert was on. Both items taken care of promptly. Tire pressure was OK, just one of the functions as yo My car was due for an inspection and the tire alert was on. Both items taken care of promptly. Tire pressure was OK, just one of the functions as you scroll through the options for dash display. More

reacted to an unexpected issue with precision and candor My service advisor candidly explained an unforseen problem that a technician caused and put me in a rental and got me on my way. His handling of the My service advisor candidly explained an unforseen problem that a technician caused and put me in a rental and got me on my way. His handling of the matter could not have been better. More

I gave a 5 Star rating. I gave a 5 Star rating due to the service I have always received at John Eagle Honda on Lemmon Ave. Service Advisor Kevin Tran has be exceptional at I gave a 5 Star rating due to the service I have always received at John Eagle Honda on Lemmon Ave. Service Advisor Kevin Tran has be exceptional at explaining and prioritizing the service needs for both of my Hondas. By making an appointment that is convenient to me I know the service will be completed with no surprises. More