John Eagle Acura

Faith restored After my previous post I had to reschedule my MDX service and I had the pleasure of working with Jackie York. I remember working with him before and I After my previous post I had to reschedule my MDX service and I had the pleasure of working with Jackie York. I remember working with him before and I will probably continue to ask to work with him again in the future. He provided me with stellar service and was friendly as always. Since my experience outlined in my previous post, I had come prepared to WAIT for my service but Jackie told me that was unnecessary and quickly provided me with a loaner which ended up saving me a lot of time that day with all the things I needed to get done. He didn't try to push anything additional on me, only told me that I would need to keep my eye out for certain recommended things in the near future, which I will do with John Eagle (its all in the delivery of the pitch for me-not too pushy or brash and a little bit of friendliness goes a long way -Great Customer Service!!). Kudos to Jackie or restoring my faith after my previous experience! More

Service Department Poor at Best Over 6 hrs for simple service (oil change and rotation) and that is with an appointment. Can't imagine how much longer a walk in would be. No reason Over 6 hrs for simple service (oil change and rotation) and that is with an appointment. Can't imagine how much longer a walk in would be. No reason to return to this dealership for sure. More

Excellent experience with Rick Canales. Rick Canales did a great job & has a good general knowledge about all the vehicles he sells. I felt like he gave me more information than I could ask Rick Canales did a great job & has a good general knowledge about all the vehicles he sells. I felt like he gave me more information than I could ask for about each vehicle that interested me. I have been to several dealers & there is no comparison with his service & attention. More

very satisfied I had a very good experience with Ricky Thai in purchase of my new Acura. He was very knowledgeable. I am very satisfied and will refer my friends to I had a very good experience with Ricky Thai in purchase of my new Acura. He was very knowledgeable. I am very satisfied and will refer my friends to him because he is a very nice and helpful salesperson. Thank you Ricky Thai! Debo More

Dont Keep their Promise & Not Trusted Dealership I have same incident as one of the buyers here. I went there one day after Black Friday, and we agreed with the price for Acura MDX. What make it eve I have same incident as one of the buyers here. I went there one day after Black Friday, and we agreed with the price for Acura MDX. What make it even more worst that they didnt honor deal instead they told me the car was sold. I call couple days later anonymously and they told me the car was in stock. Their goal is lure people telling everybody they have the lowest price and try to suck as much money out of them. Becareful of this dealership and dont be sucker in by their lowest quote over the phone or online. Most of the local dealerships will almost match their price, if you show them the quote you got from John Dealer dealership, and save yourself time and long trip driving. If anyone in houston area, Auto Nation Aucra dealership will beat the price if you could show the quote from John Eagle Dealer More

New Car Sales Mgmt will Quote you Anything to Get you in Bought a new Acura from them recently. Sales Manger's Secretary called me and told me that the Management has agreed to the price I wanted and will al Bought a new Acura from them recently. Sales Manger's Secretary called me and told me that the Management has agreed to the price I wanted and will also give me the Black Friday Promotion Package. After I completed the Sale and the paperwork, they backed out on the Black Friday Promotion Package deal they promised. After the Sales for them Customer Service stops. I sent emails to Gen Manager, Managing Partner and many others to atleast tell me where did I go wrong not to receive the Promotion Package. Nobody will respond. I met all the qualifications to get this Promotion Package. Their Customer Service only works before the Sale not after. More

Good deal on a used vehicle Keivan E. was great to work with and he followed up as promised regarding a missing second key. I would go there again for another purchase. Keivan E. was great to work with and he followed up as promised regarding a missing second key. I would go there again for another purchase. More

Great car buying experience Pete Sanchez was very helpful and made sure we found what I was looking for. I do not like to shop for cars but John Eagle Acura and their people have Pete Sanchez was very helpful and made sure we found what I was looking for. I do not like to shop for cars but John Eagle Acura and their people have changed my mind. Great group. More

Excellent Jr was great! He met me as I was walking in, was polite and wanted to know what I was interested in. I told him what I wanted and he worked with me to Jr was great! He met me as I was walking in, was polite and wanted to know what I was interested in. I told him what I wanted and he worked with me to find the best deal and car to suit my needs. He was very knowledgeable about the product he was presenting me. The whole process was quick and stress free! More

William Cartwright!! I rarely ever give reviews of service because i think it is something that should happen effortlessly but wheni met your sales associate William he wa I rarely ever give reviews of service because i think it is something that should happen effortlessly but wheni met your sales associate William he was amazing. He had a very friendly yet familiar way about him. Made me feel welcome and made the process very easy. I searched many weekends at tons of dealerships for a vehicle and dealing with him made that long process well worth it. He walked me around my car showing me all the features as well as even putting the license plate on for me, hooked up my bluetooth and showed me the settings for the seats. I just wanted to give a major kudos to Mr. Cartwright for his excellent service, i will recommend all my friends to visit him specifically at your location. More