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Joe Rizza Maserati Alfa Romeo - Service Center

Orland Park, IL

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65 Reviews

65 Reviews of Joe Rizza Maserati Alfa Romeo - Service Center

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January 06, 2021

Chip was amazing! Helped resolve my car trouble in a manner of hours. He even delivered my vehicle to my job in a snow storm! More

by JC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Jan 11, 2021 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for taking the time to write this review. We are pleased to hear that Chip was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 27, 2020

Very hospitable & pleasant experience. Clean & safe environment. Chip made the process easy. Fixed car issues quickly. Even gave a loaner vehicle while my car was being repaired. More

by Peaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Dec 30, 2020 -

Joe Rizza Maserati Alfa Romeo responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 25, 2020

Even though I needed the parts for my car had to be made by the manufacturer. The service was good at the dealer facility location. More

by Jperezsmc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Dec 30, 2020 -

Joe Rizza Maserati Alfa Romeo responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 18, 2020

Great dealership, they performed service without issue and has exceptional customer service. Listened to concerns I had and corrected everything within one day of having the car. More

by blove028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Dec 23, 2020 -

Joe Rizza Maserati Alfa Romeo responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 01, 2020

Staff was friendly and informative. They went out of the way to accommodate me as a customer. I definitely will make this my go to for all things dealer related. The staff is much better than the Maserati d More

by billbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Dec 04, 2020 -

Joe Rizza Maserati Alfa Romeo responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 10, 2020

What great service as usual.. nothing but the best from the best dealership!! The best in the business!! The wow factor was amazing!! Love the team!! More

by PhatandPhurious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Thezan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Rizza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Gabrielson, Bill Slager, Chip Brauer, Brandon Torres
Nov 12, 2020 -

Joe Rizza Maserati Alfa Romeo responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Maserati Alfa Romeo's Service Department. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 09, 2020

Wonderful Staff, very professional in their orientation. Clean and crisp dealership. Staff extremely knowledgable and friendly, made my stay warm and inviting. Would definitely visit this dealership again. More

by AIRJuWAUN AIRWAYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Slager, Brandon Torres
Nov 12, 2020 -

Joe Rizza Maserati Alfa Romeo responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 05, 2020

Chip has provided the best customer service and has been quite accommodating which is appreciated . Chip is very knowledgeable and I will continue to come to this dealership . Thank you again . More

by ourposhlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Nov 10, 2020 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for this great review! We're happy to hear that Chip took care of you! They are a great asset and we appreciate all that they do. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 03, 2020

It was ok, they do just the bare minimum as a service department. I asked if they could put some oil and washer fluid while they had my vehicle for 10 Days!! No oil and no wash fluid was topped off, not More

by keiofg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck
Nov 04, 2020 -

Joe Rizza Maserati Alfa Romeo responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 30, 2020

That Chip is a chip off the old block. Came through surpassingly. Service tech however had a quizzical look on his face...maybe skipped his morning coffee. More

by Diagnostic Error
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Nov 04, 2020 -

Joe Rizza Maserati Alfa Romeo responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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