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Joe Rizza Maserati Alfa Romeo - Service Center

Orland Park, IL

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65 Reviews

65 Reviews of Joe Rizza Maserati Alfa Romeo - Service Center

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April 08, 2021

Sorry but not allowed to give zero stars. They kept my Maserati for over a month and never looked at or would return my calls. More

by sergio480
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chip Brauer
Apr 27, 2021 -

Joe Rizza Maserati Alfa Romeo responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience.

Apr 29, 2021 -

sergio480 responded

Only now someone wants to reach out? I had to call a manger in sales just to get someone to return my call in service. Chip the service manager literally said the car needed a jump start. Brought the car to the front and didn't say a thing before walking away. Who should I contact?

March 26, 2021

Chip is the best! He goes way above and beyond any employee I have ever dealt with in a car service industry. He deserves high reviews and a raise! More

by Bob808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Mar 31, 2021 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 26, 2021

My experience with Joe Rizzo was a decent one chip was great through the door I had no problems wrote me up and got me any immediately I would recommend services from Joe rizza Maserati to anyone thanks g More

by Mr Owens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Mar 31, 2021 -

Joe Rizza Maserati Alfa Romeo responded

We cannot thank you enough for your wonderful review of Joe Rizza Maserati Alfa Romeo and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 09, 2021

Great job in replacing my front and rear brakes. Job was completed ahead of schedule, which was a bonus. Thanks to the entire team at Joe Rizza Alfa Romeo. More

by Jimmy 3 Wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Mar 12, 2021 -

Joe Rizza Maserati Alfa Romeo responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

I used to take my car to the other location in Tinley park. After service is done they used to wash my car.This location they don’t. Also the representative are not welcoming to the customers. The onl More

by Ahmmoh1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chip Brauer
Mar 24, 2021 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 05, 2021

Excellent service experience. Very accommodating and professional. Work was done perfectly. Chip was fantastic with the follow up. Felt that they were competent and honest. More

by AMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Mar 10, 2021 -

Joe Rizza Maserati Alfa Romeo responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 11, 2021

The service department is one of the best in the business. They always have answers and tell you exactly what you need. Great work on my car. More

by Mdisabat@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Brauer
Feb 17, 2021 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Great service! My Jeep was done when promised and staff was on top of their game! Thanks Josh G. and Chip for taking care of me! More

by mgoblue15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Gabrielson, Chip Brauer
Jan 29, 2021 -

Joe Rizza Maserati Alfa Romeo responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Joe Rizza Maserati Alfa Romeo team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 18, 2021

The service was fantastic. They were able to address all of my issues in a very timely manner. They understood my needs and completed my concerns on the first visit. More

by lenseaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Thezan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Rizza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Gabrielson, Bill Slager, Chip Brauer, Brandon Torres
Jan 21, 2021 -

Joe Rizza Maserati Alfa Romeo responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 13, 2021

The team always takes care of me in a timely manner. This is my second Maserati and when the time comes for a new car a Maserati from Rizza will be on the top of the list. More

by CHRISTOTANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Gabrielson, Bill Slager, Chip Brauer
Jan 19, 2021 -

Joe Rizza Maserati Alfa Romeo responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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