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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 08, 2021

So i got up early Saturday for an oil change because it was first come first serve and it was 8 cars before I'm thinking this will be all day,how wrong I was,within an hour the service rep Eric got me in a More

by Trasell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 10, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the great feedback! We're very happy that Eric was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

I'm always pleased with the service I get from Rizza Ford service department and sale i brought 2 vehicles from their and plan on buying another vehicle from Rizza Ford More

by RICANS_89
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Montanez, Tom Mackey
Mar 10, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 05, 2021

Bobby, took great care of my car. It looks great and it only took a few days to repair. I would highly recommend bringing your car here. Thank you! More

by BLKDIRT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio and Joe Rizza, Bobby Driggers
Mar 10, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review! Our highest priority is satisfying our guests and we are delighted to know that Bobby made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2021

Service was very friendly and curious.They did exactly Service was very friendly and curious. They did exactly what they said and notified me when my car was ready for pick up and ontime More

by BEVJUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Mar 09, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2021

Communication was good and customer service in the repair department was good. I think Eduardo assisted me and my wife in a timely fashion with information and answers. More

by Silknclassybc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 09, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2021

Joe Rizza Lincoln has the most accommodating and compassionate employees I’ve ever met. Ike Mohamed in the service department and Nick who handles loaner cars went way above and beyond to help me ge More

by DLPIN112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick who handles loaner cars, Ike Mohammed
Mar 09, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 03, 2021

Brought my truck in for an oil change and asked them to diagnose another issue I was having with my shudder system. They were able to do that in a timely fashion and gave me a quote. It's always great to More

by Jgaydula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Mar 08, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 02, 2021

$85.00 for an oil change is getting kind of ridiculous. You will make people go to other places. Even with a coupon still over $65.00 More

by joekowalik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 10, 2021 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide, Joe. Please call us when you can so we can address this together. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 02, 2021

Scott Sciaky was great to deal with. He was knowledgeable and understanding of my issues. They did the inspections and work with attention to detail. I was very happy with my experience. More

by marks75
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Joe Rizza Ford Lincoln responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 02, 2021

Always a pleasure seeing the people when I go in! Always so friendly! They are always quick to service my car for me with no fuss! More

by SAMMIE2796
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 05, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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