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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 19, 2021

Already prompt and courteous service. Simply the Best Thomas Mackey is very efficient and knowledgeable and very attentive to my needs. Give Thomas a Raise. More

by nino folino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Mar 24, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate the kind words, Nino. We look forward to seeing you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 19, 2021

They had trouble at first trying to figure out the problem with my truck but they kept at it until they got right., I think the people in your service department are very friendly and helpful. More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 19, 2021

Tho I am neutral on the dealership as a whole,not all the service writers are customer friendly nor overly accommodating as they need be, especially when the vehicle has been purchased there, and has the bes More

by IMSUNDANCE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Sciaky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 18, 2021

Great service and all of the work I requested was done. Right when I checked in Eric said the wait will be 2 - 2.5 hours. More

by Brian.Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 23, 2021 -

Joe Rizza Ford Lincoln responded

Brian, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 17, 2021

Honest,accurate in diagnosis. Friendly employees in service. Keep you abreast of what's going on. Very timely in getting your vehicle back to you as promised. More

by Dvalente
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Mar 22, 2021 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 17, 2021

Always treated right here from sales to service always treated with your best interest in mind Tom the service advisor goes the extra mile to make sure you are satisfied More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Remijio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Mar 22, 2021 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 16, 2021

Eric was very helpful in getting me setup for service. Eric was very helpful in getting me setup for service. Eric was very helpful in getting me setup for service. More

by mr_c638
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 18, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 16, 2021

Love this place, for years went to westfield ford, then my service guys left to join Rizza, i followed and couldn't be happier 👍 great place. More

by Ricco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Big Lou V, Ike Mohammed
Mar 18, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty, Ricco. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 16, 2021

The employees are always professional. They brought my car in, called before doing any work on the car then helping me understand what I can expected next. More

by PRINSEN3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez, Eric Montanez
Mar 18, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 15, 2021

Service was great and prompt. Got me out quicker than promised. Definitely will be coming back. Service rep was outstanding and very courteous. Service facility was very clean and easy to navigate More

by Mdintinley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 17, 2021 -

Joe Rizza Ford Lincoln responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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