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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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April 06, 2021

Scott Sciaky is the epitome of great customer service. I like the way he explained everything to me and my son. The work was completed in the time he said it would be. More

by ROMAN.SPOLSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young woman at the cashier counter was great! Sorry I did not get her name.
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Apr 12, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Been coming here for service on my Lincoln Navigator the last 3 years. Haven't had any issues. All repairs have been done correctly the first time around. Their schedule is convenient and their rates are re More

by Edgar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
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Apr 09, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Great service very good communication on what there doing to the car I am very Satisfied with the taking care I have my car I’ll be back for another oil change More

by Mattboerema@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez, Eduardo Rodriguez
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Apr 09, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Great dealership awesome service managers. The 3 guys that take care of my car are patient, they explain in detail where I can understand the repairs that are needes. More

by RH421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eric Montanez, Tom Mackey
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Apr 09, 2021 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Excellent service. Great communication with Scott in service dept brought loaner car on time and returned my car on time. Will definitely recommend to my friends More

by KIMSRUS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2021 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Great service and great people. I always get great service on each and every visit. My vehicle was also serviced in a timely manner. Getting a car wash was also much appreciated. More

by JJVV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Livigni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers
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Apr 09, 2021 -

Joe Rizza Ford Lincoln responded

We are glad to hear you enjoyed your recent visit to our service department. At Joe Rizza Ford of Orland Park we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

This Dealership Joe Rizza ford Really knows there stuff. Joe rizza ford takes great care of there customers & there customers vehicles. Great place to go for good service More

by chuck523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK IKE SCOTT, Tom Mackey
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Apr 12, 2021 -

Joe Rizza Ford Lincoln responded

Chuck, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 05, 2021

Brought our 13 Explorer for 100,000mi maintenance. Picked it up and had multiple problems. Eduardo Rodríguez was not helpful. Need manager to contact us More

by Nereida echevarria
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
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Apr 12, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 04, 2021

My F150 had a very elusive issue under an extended warranty. The Service Manager Dave Claster pulled out all the stops to find the issue. Even though it took over 9 weeks the problem was resolved. I More

by GINCH62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 03, 2021

Great customer service and quality work in the Service Department. They always offer a car to use while my car is being serviced, when needed, and have a concern for the customer’s time. More

by RONJAN9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
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Apr 07, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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