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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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August 06, 2020

Customer service is terrible. There is one issue with my vehicle remains. I expect nothing different. I will never return to put shade a car nor will I have my car serviced there both sales department More

by Drewturn05
Recommend Dealer
No
Employees Worked With
Jim Vertucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Tinnaro. , Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
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August 06, 2020

Very helpful and quick service. I dropped my car off and it was ready in just a few hours. Thank you very much for the prompt service. More

by RD112175
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 06, 2020

Thomas managed my service by keeping me informed on my car’s progress. I never waited in service long to get my car. Wonderful experience! More

by Joanne
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
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Aug 07, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 06, 2020

I have been a customer of Rizza Ford for a year now and can only say thank you for always being there for me. Very reliable and honest group. More

by JOSIE
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
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Aug 07, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 05, 2020

We had a great experience at Rizza Ford. Joey Gio was ver knowledgeable and very helpful. Very pleasant to work with. I’m loving my car. More

by Frank
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 04, 2020

Fast! Knowledgeable service writer! car was fixed the same day as my appointment. Very friendly people to deal with. And mUcEpstein didn’t kill himself More

by rudutch2
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez, Tom Mackey
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Aug 07, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 02, 2020

Very good customer service . A complete description of the service needed on my car and cost was reviewed with me prior to start of job More

by TBATES.HBF
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
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Aug 05, 2020 -

Joe Rizza Ford Lincoln responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 31, 2020

I was at your shop two weeks earlier because my battery was failing. I'm kind of pissed, I had to wait eight days for service. More

by raymondghiller3
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
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Aug 04, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 30, 2020

Took my truck in to Rizza Ford. Eduardo in service was great in getting my door fixed. I give Rizza for 5 STARS & Eduardo a 10 rating. Excellent job More

by taxtime914
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
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Jul 31, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 30, 2020

I received excellent service from your service department everyone was very courteous and very informative They took care of all my needs answer all my questions and was very prompt in servicing my vehicle E More

by Dorothea Baker
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
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Jul 31, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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