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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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August 27, 2020

As usual, my car was serviced and had no problems nor issues with anything, all good ....have recommend Rizza to my friends and they have bought vehicles from them ... More

by MENDOZAAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Aug 31, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 26, 2020

Ike took care of all the work I was going to have done today . Whoever worked on my vehicle did a good job . Wait was not as long as I expected More

by T46K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Aug 31, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 26, 2020

Thank you for the hospitality and working around my crazy work schedule. The day I had my car serviced was a Friday and very chaotic. Thank you for always taking great care of me and my family! More

by PRETTYPIXIE08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Rizza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 26, 2020

Very happy with the service and timely completion of the work. Attention to COVID by masks and social distancing was greatly appreciated. Thomas called when work was completed and it was done sooner than More

by Dmjames1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Aug 31, 2020 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review of Joe Rizza Ford of Orland Park and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 26, 2020

The price I was quoted was $175 under what I paid. I know they are not supposed to quote over the phone but it got me in from Chicago More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 25, 2020

Jesse who helped us was the best. He is an asset to your company I do not see his name anywhere but he made what is usually a pain a very easy and pleasant encounter More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Aug 28, 2020 -

Joe Rizza Ford Lincoln responded

Carol, we loved reading this review! Happy customers are our aim, and it appears Jesse really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 25, 2020

I came in for an auto recall. The service department was friendly and efficient. I was in and out within a half hour. Thank you. More

by Toni Yadron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Aug 28, 2020 -

Joe Rizza Ford Lincoln responded

Toni, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Ford of Orland Park's Service Department. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 25, 2020

Very attentive service department. No surprises. Made an appointment. No waiting and organized. Friendly service advisors. Work was completed on time and within cost estimate. More

by AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez, Tom Mackey
Aug 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 21, 2020

Fast and courteous service as usual. I was always kept up to speed on the on ongoing service. I really appreciate the way you do business. More

by JOHNBERECKIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

August 21, 2020

Always receive great service. No surprises. The Service Team is great. They made the experience from start to finish easy. Thoroughly explained the work needed and what to expect, even cost. Thanks to all More

by RPJANOTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez, Eric Montanez, Tom Mackey
Aug 25, 2020 -

Joe Rizza Ford Lincoln responded

To say thank you is not enough! We are thrilled to read your kind words about our employees and overall experience with us. Please stop by Joe Rizza Ford of Orland Park again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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