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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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October 07, 2020

Great place to go for service and nice selection of cars and trucks. I would always recommend Joe Rizza Ford to anyone who is looking for a Ford or has one. More

by SEAN.ALLEN32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed, Eduardo Rodriguez, Eric Montanez
Oct 08, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 01, 2020

Joey is a good salesperson. But my wife and I feel unsafe going there. Mass are required in the state of Illinois. But you wouldn't know that there. Nobody is wearing a mask. If they are they are not wearing More

by WJK60441
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you taking the time to share your experience with our dealership. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 01, 2020

Excellent service from an outstanding dealership! Ike is excellent at his job and always comes through! I highly recommend this group for service, sales and anything else! More

by John V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Oct 05, 2020 -

Joe Rizza Ford Lincoln responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 01, 2020

I choose Joe Rizza Lincoln in Orland park because I love honesty, and they bring honesty to me as a customer and to my Lincoln mkz and I thank you guys so much More

by Antoineshaw8884
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez, Tom Mackey
Oct 05, 2020 -

Joe Rizza Ford Lincoln responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 01, 2020

3rd time in and they still can't find the problem. Was told they are waiting for Lincoln to come up with a fix. Not happy. More

by CARTWRIGHTHOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Oct 05, 2020 -

Joe Rizza Ford Lincoln responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 01, 2020

This is the only place I bring my 2016 F150 platinum truck. It has been misdiagnosed causing me to wheelbearings I did not need and has been four times to change a computer module in the engine that com More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

September 30, 2020

Purchased a new 2019 Expedition form Rizza, in August, the front driver window cracks and I take it into the dealership to have it replaced as it is under warranty. Took the car in August 31st 2020 - it More

by Heather B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

Heather, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

September 29, 2020

I think Joe Rizza Ford service is improving every time I go for service. The waits are a lot shorter and service is faster. I would definitely recommend More

by SEAN.ALLEN32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed, Eduardo Rodriguez, Eric Montanez
Oct 02, 2020 -

Joe Rizza Ford Lincoln responded

We really appreciate your feedback, Sean. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

September 29, 2020

Scott Was very helpful and resolved our problem. Thank you. The dealership was clean and well organized. The car was returned clean thank you. Would recommend rizza to anybody. More

by davedob1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Joe Rizza Ford Lincoln responded

To say thank you is not enough, Dave! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Joe Rizza Ford of Orland Park again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

September 28, 2020

Joe Rizza service has always been top notch. They managed to get my vehicle repaired much sooner than expected. Ike was so helpful. He contacted me as soon as my car was towed in to let me know they More

by MRSNBDY4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 30, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you down the road. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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