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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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October 16, 2020

Whether I’m bringing my vehicle in for regular maintenance or something else, everyone is always very friendly and courteous. Rizza Ford does a great job! More

by LKFUNKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Oct 21, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 15, 2020

Always pleasant to deal with and I’m never left waiting Got a call as soon as it was ready and a great wash job Thanks so much More

by KATHY60453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Oct 19, 2020 -

Joe Rizza Ford Lincoln responded

Kathy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 15, 2020

I had a wonderful experience on Monday. I needed my battery checked and it turned out it needed to be changed and also some recalls needed to be addressed. Thomas assisted me, he was very nice and help More

by ANGELANTAYLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Oct 19, 2020 -

Joe Rizza Ford Lincoln responded

Hi, and thank you for this great review! We're happy to hear that Thomas took care of you! He is a great asset and we appreciate all that he does. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 13, 2020

Always fast and friendly service when I come here. Waiting room was clean and socially distanced. The auto tech was friendly and explained everything to me. Highly recommend. More

by DTURNER220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Oct 14, 2020 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review of Joe Rizza Ford of Orland Park and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 12, 2020

Eric is a great employee who takes care of his customers. You should work to have all workers be more like him! Thanks again Eric More

by Husirlowrey2413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eric Montanez
Oct 14, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Eric and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 12, 2020

I would rec with the caveat to ask a lot of questions. Higher prices and lesser service did not wow me. Had the works done and door handle recall AGAIN and had to ask about the results of the recall che More

by STOETTNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Oct 14, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Oct 14, 2020 -

STOETTNER responded

Let me know if you wish to chat.........

October 11, 2020

Eric in the service department greeted me as I entered the service bay with a smile and discussed the work that was scheduled for my F150 Lariat. He also followed up with a text message when the work was More

by MJs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Oct 14, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 09, 2020

The wrong car was delivered to my home. The disposable floor mats I requested were not supplied. When I called to ask about it, Samantha never returned my call. More

by everaji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 08, 2020

I was totally dissatisfied with the way my car service for brakes was handled and not providing a loaner or rental for a whole week to fix my vehicle. Joe Rizza has been the only company that has worked o More

by VDUB128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Oct 29, 2020 -

VDUB128 responded

I was totally dissatisfied with the money I spent for not having a vehicle for over a week, I don’t think I would come back. No loaner or vehicle discounts, that’s well below standards.

October 07, 2020

Great place to go for service and nice selection of cars and trucks. I would always recommend Joe Rizza Ford to anyone who is looking for a Ford or has one. More

by SEAN.ALLEN32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed, Eduardo Rodriguez, Eric Montanez
Oct 08, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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