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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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October 24, 2020

Service advisor Tom Mackey was very forth right and helpful in taking care of my issues and concerns. The repairs performed were to my complete satisfaction More

by AFOX1929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 24, 2020

Joe Rizza Lincoln is reliable efficient and I trust that I’m always in good hands. As a single woman I feel they really care about me and have my best interests at heart. More

by DLPIN112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Clarizio in sales, Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 22, 2020

I am always happy with the service. Honestly I do think the price is higher than what I expected. It would be nice to have a “cafeteria style” options so I can have more options on what I want serviced and More

by brworkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Joe Rizza Ford Lincoln responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 20, 2020

Service performed met expectations. Appreciated Lyft drop off and pickup from my house. Surprised that some dealership staff were not wearing masks. No seat or floor cover was in place when porter brought ve More

by SBLOOM16258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Oct 23, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 20, 2020

Tommy, best writer there is. I would come back here anytime. Everyone was nice and they took care of me in a well timed manner. More

by John21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Oct 23, 2020 -

Joe Rizza Ford Lincoln responded

John, thank you for the awesome feedback! You're right, Tommy is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 20, 2020

Pleasant personnel, very accommodating. Fixed car issue, explained all details. etc., etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc etc etc etc More

by AMES.HAWES75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Oct 23, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 20, 2020

The service department is excellent especially Scott. I've been coming too Joe Reza's service department for the last 10 years and now I bought a new car from there and the sales department was great esp More

by Tricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Vargas
Oct 23, 2020 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 19, 2020

Why do you make an appointment for service if you have to wait 4 hours for the job to be done? Never a loaner car available! Not all staff wearing masks! Confused More

by MNORWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Remijio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Livigni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Misek, Eduardo Rodriguez
Oct 28, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 19, 2020

Very friendly, and helpful! Quick and efficient service. 10/10 would recommend. Even offered a text friendly customer service option, which I thought was kinda neat. More

by MARY84
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Oct 22, 2020 -

Joe Rizza Ford Lincoln responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

October 17, 2020

Mr. Rodriguez was very helpful. He pointed out that my spare tire had been stolen and the cable cut. He wrote me an estimate for the insurance company. More

by s_enders1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Oct 21, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for your great review! We're glad that we were able to help you out! We look forward to working with you again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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