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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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November 20, 2020

Serviceman was very professional will go back again if I had to great decision to take it there will tell someone else about the service i was given at Joe Russia . More

by Tuxedo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Nov 25, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 20, 2020

Always best service. Honest and always get my car done in the timeframe that they say. I’m satisfied with the work that was done on my car. More

by mnudo84
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Nov 25, 2020 -

Joe Rizza Ford Lincoln responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 20, 2020

When I found out my Explorer probably wouldn't be ready that day I asked for a loaner. I was told there were none. I had to assert myself a little because I had no other means of transportation. Somehow th More

by ckuhny003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Nov 25, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 19, 2020

So happy with everything. Eduardo was friendly and informative. Process was easy! It will be a pleasure bringing my car in for service. Thank you Rizza! More

by senza1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Nov 20, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 19, 2020

In my recent visit. The work was great. But I did not have my car washed and vacuumed. Maybe you guys don’t do that anymore. But I’ll tell you when you spend over 1000You should bring that back. More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Gallegos
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Forbes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie, Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Nov 20, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 19, 2020

All repair work done as requested. Everything went fine except for returning of vehicle. I was expecting same day return but didn’t get back till next day. Communication could have been smoother. Car was More

by Markhnatow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Nov 20, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 19, 2020

I have to say everyone was great , to the guys picking up and dropping off my car to the young lady on the phone . Everyone was so nice and professional. So good I am thinking of buying another just to go th More

by SJM0256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone did a good job, Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Nov 20, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 18, 2020

I was told that my issues couldn’t be addressed unless I bought new tires when I believe I didn’t need new tires. Also, I was quoted $119.00 to program a blank key. Would have been nice to get the key pro More

by JEFF.TODD34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you sharing your experience with Porsche Orland Park: A Joe Rizza Dealership. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 18, 2020

Kind courteous service Scott in the service department knows surely how to do his job Samantha absolutely phenomenal when I made the appointment she let me know that there would be a loaner car for me whi More

by amatorichard25
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Nov 21, 2020 -

amatorichard25 responded

👍😎🇺🇸

November 17, 2020

Always.. always great service and never turned down. Been doing business with Rizza for over 30 years. Bought like 17 cars and trucks from there. More

by CINBAN52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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