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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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November 28, 2020

I had no negative issues with this dealership. Friendly and doesn’t take long to do work. Usually start work not long after your appointment time. More

by GBUSH000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Dec 02, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 28, 2020

That is a soft yes. There is a lot lacking but in tbe end I want to think they are doing the right thing. The bad. Communication is absolutely horrible. This is biggest frustration. Dropped of my c More

by JCOMPTON2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Dec 01, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 28, 2020

Jesse was my service writer & was great! He was very considerate about time frame . Turn around time at this dealership should be faster than it is with people waiting worried about COVID. More

by bjgerosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 02, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 27, 2020

Not able to correct my issue and saying it was how I drive. Then had my recall part in and the same day. But no communication to fix it so I have to make another appointment and lose my truck for ano More

by ONEHOLN12001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 27, 2020

Eric was great. They fixed the rattling noise caused by an earlier repair. They still supply coffee! AND, I was in and out quickly. Great job! More

by MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Dec 02, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 27, 2020

Happy with the service department at Rizza Ford. Didn’t wait long at all. Eduardo is always courteous and informative on what my car needs. More

by IC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Dec 02, 2020 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 26, 2020

We always bring our cars to Rizza for service. They are professional and respectful. You can be assured that the job will be done right! More

by NUTTINSPESHUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Dec 02, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 25, 2020

Got the works for my SUV. Very happy with the time my vehicle was completed and the service. I’ll be back Igor the next oil change. More

by kolke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Joe Rizza Ford Lincoln responded

We truly appreciate you taking the time to write about your experience at our service department We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 23, 2020

The service manager was very attentive when I explained my issue to him. They did A good job repairing the SUV and also did a complimentary inspection. More

by BLAYZA1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Ramirez - 5 stars
Nov 30, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

November 20, 2020

Your service managers worked hard to schedule my car repair needs and keep me up-dated throughout the day . The Uber lift was ever so appreciated !!!! More

by ——//////
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Nov 25, 2020 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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