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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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December 07, 2020

Brought my car in for service. Jesse was very efficient and polite. Kept me updated as my auto was being tested. Have been bringing both my family cars here. Happy with the service. More

by cw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez
Dec 10, 2020 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 07, 2020

Had my car there for recall and multi point inspection with oil change. Brought in at 9 AM didn’t get back till the next day at 12pm. More

by rustkiwi.344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 07, 2020

I have been coming to Rizza for many years. I have worked with different employees and have been very happy. This time I worked with Tom M. He was very courteous, filled me in what was going on an More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Dec 10, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 07, 2020

I had the pleasure of working with Jesse Ramirez, the service advisor. He was very professional, and helpful when it came to my truck needing repair work done. Jesse made sure to keep me informed of the More

by Keith
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JESSE RAMIREZ
Dec 10, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review. We are pleased to hear that Jesse was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 07, 2020

Ike, in the service department, is the best thing that ever happened to your dealership. Best customer service anywhere. He is very honest and a pleasure to do business with. More

by Everly75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eduardo Rodriguez, Tom Mackey
Dec 10, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are pleased to hear that Ike was able to provide an efficient and overall positive experience. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 06, 2020

It was ok. Friendly would not be a word I use for employees inside the service department. It did not appear to be overly busy but employees seemed irritated when I asked where we were to stand to wa More

by SISSYBUG17233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Dec 09, 2020 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 03, 2020

Awesome service, the staff were professional, responsive and completed the work much faster than I anticipated. Now, more than ever it means a lot to get in and out of the service department. More

by L. Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 03, 2020

Everything was perfect. Good costumer service, service manager and cashier were very kind. Service manager took care of all my questions and the work was done fast. More

by RICARDO0611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Dec 08, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 03, 2020

Great service Recommend clean and vacuum all cars as Great service Recommend clean and vacuum all cars as standard service. Would be greatly appreciated! Car was serviced quickly. Very happy with sche More

by Cavsig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez, Eric Montanez
Dec 08, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 03, 2020

I had an issue with previous oil change brought my car in, was given a loaner car and Tom took care of car. Thanks Tom More

by Hlfpnt333
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Dec 08, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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